Business Analysis Senior Manager

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Leads and manages analysis and reports, utilizing expertise to recommend improvements. Manages and drives regional/cross-regional projects

Responsibilities
Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional problems with business implications (often complex and with a high level of ambiguity)

• Takes the lead to solve issues with business leads

• Provides recommendations that consider the needs of cross functional teams

• Identifies process gaps and issues and drives areas for improvement

• Assesses impact of manual workarounds

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

• Facilitates discussions often with large/cross-functional groups and drives resolution where disagreement exists

Project Management

• Creates, manages, and drives large regional/cross-regional project plans and resources, executing them using appropriate tools and techniques

• Ensures resources are in the right place at the right time

• Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring

• Communicates team progress

• Creates scope, project charter and stakeholder analysis

• Applies appropriate project management skills and best practices including Lean Six Sigma

• Identifies and manages risks and issues, driving suitable mitigation plans

Cost/Benefit Analysis and Monitoring

• Manages pre and post implementation analysis and develops recommendations and plans

• Expected benefits and actual results

Coaching and Mentoring

• Mentors junior team members and internal staff, providing necessary feedback, guidance and/or advice

• May act in an advisory capacity to Yellow, Green or Junior Lean Six Sigma Black belts

Implementation and Change Management

• Manages process and procedural documentation

• Completes post deployment analysis, monitoring and control, driving recommendation for improvement to completion

• Assesses post project benefits and success

Reporting and Metrics

• Leads status reporting, highlighting risks, issues and concerns

• Drives recommendations for improvement based on report results to completion

• Creates and publishes complex dashboards

Alignment, Consistency & Prioritization

• Champions changes to enable customer benefits

• Assesses priority based on fit to agreed organizational criteria

• Drives consistency and alignment across different functional teams

• Recommends alternative solutions, escalating where disagreements persist

• Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts

• Manages conflict during discussions, escalating where problems persist

Business Requirements, Functional Design and Process Design

• Obtains, creates and documents business requirements engaging multiple stakeholders

• Creates and drives sign-off of BRD (business requirements document), managing BRDs (including those with high complexity), cross-functional and cross-regional reviews

• Works with the BSA's and Dev. team on solution design and development, providing recommendations for improvement

• Assesses solutions from multiple angles

• Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements

• Partners with stakeholders to analyze, define and document business processes within and across functional areas

• Utilizes Lean Six Sigma methodology; may design or improve business processes

• Facilitates workshops to drive agreement where appropriate

Stakeholder Management

• Manages stakeholder expectations within and/or across functions

• Likely to work with governance boards or steering committees to build effective relationships

• Identifies and proactively includes correct stakeholders and communications effectively

• Resolves complex stakeholder issues, escalating persistent issues to executives, building effective relationships

• Utilizes effective methods of communication with stakeholders, varying approach accordingly

Testing

• May lead user acceptance testing

• May be responsible for ensuring User Acceptance Testing is fully planned and executed

• Develops and assigns test cases

• Identifies testing resources

• Assesses testing progress

Qualifications

• 15+ years experience in related field preferred

• Bachelor's degree required

• Green belt preferred

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 119,000 - 179,000 CAD / Annual

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.