Technical Operations Project Manager

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Role Overview

The Technical project manager is the main support of the Technical Ops. & Projects Director to implement and coordinate projects for the Richemont Technical Center (RTC). Following LEAN principles and project management methodology defined for the organization, the Technical Project Manager is responsible for leading and coordinating projects in the domain of technical operations mainly for the RTC. The projects can cover, but not only, a variety of topics as follow:

• New technical processes implementation
• Quality dashboards and improvement meetings
• New equipment benchmark and implementation
• Training strategy of the various technical teams for the coming years
• H&S operations and projects
• Furthermore, this position include the management of a small team of project managers.
• This position requires excellent organizational skills, analytical thinking to resolve situations and define processes.

Responsibilities

Technical :

• Facilitate and coordinate installation of any new equipment
• Be updated on last watchmaking equipment novelties and Group standards
• Centralize and liaise all brands technical updates
• Guarantee the update/renewal of general but also branded tools
• Coordinate the organization of maintenance and calibration of equipment
• Manage in full autonomy complex projects and/or programs in accordance with Group guidelines & regional project management methodology/governance
• Work with all the identified stakeholders to ensure delivery of successful and high-quality projects on time and within budget
• Handle interactions with numerous stakeholders and provide regular project status updates, communicating to regional functions & central functions

Continuous improvement :

• Define and structure the data to drive the QRQC methodology
• Analyze the pareto of problems and lead the action plan with the technical teams
• Analyze the datas on flowback and define actions with the Maison best practices
• Define a structure to document and standardize
• Recognize opportunities for process improvement in the framework of group stream template, and propose evolutions to the management team
• Contribute to define and implement a training strategy of our various technical teams for the coming years, taking into account business needs, existing training programs and associated plannings.

Health and Safety :

• Ensure that group H&S guidelines are implemented in the main facility and document any specific process linked to CS activity
• Be the main point of contact of H&S teams to translate group guidance into operational processes

Qualifications

Required experience :

• Engineering background
• 7-10 years of experience in production environment
• Project Management experience is required
• Experience and knowledge of project methodology, Data collection and trending, Lean Concepts is a must
• A technical background sufficient to understand the technologies/technical issues involved with the finished products, to be able to anticipate and identify critical technical obstacles, and to make accurate recommendations/decisions
• Previous Experience in Management is a plus
• Experience in luxury service and/or production environment is a plus

Technical skills / abilities :

• Proficiency with Microsoft Office
• Continuous improvement mindset with a thirst for learning and finding new and innovative solutions to complex issues.
• Understand the relationships between operational effectiveness, corporate strategy and customer satisfaction
• Analytical skills (problem solving and tools for analysis)
• Organization and processes: Lean management, 5S
• SAP or equivalent ERP

Personal skills :

• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Ability to lead and motivate people and encourage teamwork
• Team player attitude with the ability to influence
• To communicate effectively with senior management
• Fluent in English
• Organizational capacity to consolidate and summarize projects
• Quick learner who can absorb extensive information on our brands’ history and product technical specificities.
• Self–motivated, high-energy level, with a passion to exceed business goals and improve existing processes.
• High level of ownership, accountability and initiative.

• Must exhibit strong business judgment, demonstrate professional behavior, and possess a high tolerance for change management.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Salary will be negotiated based on relevant skills and experience.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future