Crisis Response Specialist
PermiaCare
Fort Stockton, TX
Job Number: 228 Location : Ft Stockton Supervises : N FLSA : Non-Exempt Division : MH Salary: $20.65 per hour. Sign on bonus may be available. Shift : 5 days on, 5 days offshifts, on call; Assigned work hours may change as the needs of the agency andclients change Driving required : Y Travel required : Y Settings : office, field POSITION SUMMARY/JOB PURPOSE: The Crisis Response Specialist isresponsible for response to mental health crisis calls from Law Enforcement,Emergency Room, and the PermiaCare Crisis Hotline. This position provides emergency services toindividuals in the community by defining presenting concerns, assessing neededinterventions, initiating appropriate crisis intervention services, resolvingcrisis situations, and facilitating entrance into Crisis respite facilitieswhen appropriate. The Crisis ResponseSpecialist is responsible for ensuring persons in crisis are treated in theleast restrictive and most appropriate environment. This position develops and maintains positiveworking relationships with law enforcement, hospital personnel and the judiciary. The Crisis Response Specialistwill be responsible for crisis coverage on a 5 days on, 5 days off rotation asset by supervisor, including days, nights, weekends and holidays. All duty timemay be served from the location of the worker's choice but must remain in thearea at all times while on call. Thisposition requires travel to other counties in West Texas, including in adverseweather. This position works independently,under limited supervision, reporting major activities through periodic meetings. EDUCATION, EXPERIENCE, OTHERQUALIFICATIONS: Education Required: A Bachelor's degree from an accreditedcollege or university with a major in psychology, social work, medicine,nursing, rehabilitation, counseling, sociology, human growth and development,physician assistance, gerontology, special education, educational psychology,early childhood education or early childhood intervention or a bachelor'sdegree with at least 30 hours of coursework in the previous fields. Experience Required: At least 1 year experience in mental healthfield preferred. Registration, Certification,Licensure or other Qualifications Required:
- Must maintain a valid TexasDriver's license, auto liability insurance and a driving record acceptable toPermiaCare's insurance requirements.
- Required to pass criminal historyand background checks as well as pre-employment drug screen.
- Must obtain QMHP certificationwithin 6 months.
- Serve on crisis rotation asscheduled.
- Respond, by phone, to all crisiscalls within 10 minutes.
- Make face-to-face responses, whenindicated, within 1 hour.
- Provide intervention that ensuresleast restrictive setting.
- File Emergency Detention applicationsappropriately.
- Exercise clinical judgment incrisis situations.
- Serve as a fill-in for othercrisis staff when needed.
- Provide follow-up for individualswho were treated for crisis.
- Complete all crisis logs andservice documentation before ending shift.
- Remain compliant with Medicaid andState documentation standards.
- Complete documentation necessaryto assign contact or registered status (as indicated) to all non-PermiaCareclients.
- Scan and upload documentation intoEHR.
- Maintain utilization data onservices provided as assigned by supervisor.
- Apply the Medicaid coveredservices for this position, the proper application of these services, and thecodes used to describe these services.
- Work with all members of theCrisis Services team to ensure quality and appropriate use of services forpersons in crisis.
- Develop and maintains positiverelationships with law enforcement.
- Develop and maintains positiverelationships with judiciary.
- Develop and maintains positiverelationships with hospital personnel.
- Participate in quality assuranceand utilization review process.
- Discharge clients as needed.
- Meet unit performance measures ortargets.
- Maintain assigned caseload ofindividuals with mental illness.
- Coordinate services to designatedcaseload.
- Enter accurate and appropriatedocumentation of services within timeframe required.
- Maintain confidentiality ofsensitive records and treatment information, client files and protected healthinformation in compliance with HIPAA, laws, rules and regulations, andestablished procedures.
- Maintain regular and reliablephysical on-site attendance. Regular attendance, dependability, and promptnessare required for the scheduled work day 100% of the time, to ensure consistencyand completeness of program's processes.
- Comply with the Abuse, Neglect,and Exploitation policy and reporting requirements.
- Adhere to the Code of Conduct andStandards of Behavior policy requirements.
- Establish and maintain effectivework relationships with individuals served and their families, supervisors,co-workers and visitors by demonstrating cooperative, courteous and respectfulbehavior at all times.
- Communicate regularly withsupervisor.
- Open and process mail/email in atimely manner.
- Answer phone, collect phonemessages and respond to requests timely and accurately.
- Maintain safe and clean workingenvironment by complying with procedures, rules and regulations.
- Perform all work functions andinteractions using a trauma informed approach.
- Display professionalism whenrepresenting PermiaCare and the program in the community.
- Maintain compliance with legalrequirements and company policies and procedures.
- Maintain valid and currentdriver's license, auto insurance, acceptable driving record and reliabletransportation at all times. Driving may be required for this position.
- Complete all training as assignedprior to due date.
- Other duties as assigned.
- Fill in for other MH staff asneeded.
- Provide translation, ifapplicable.
- Participate in team meeting orstaffings.
- Participate in communityactivities and/or attends community meetings as needed.
- Participate in workgroups andcommittees as assigned.
- Advanced knowledge of mentalillness and treatment.
- Knowledge of the TexasAdministrative Code, State Performance Contract and UM Guidelines.
- Knowledge of HIPAA and ability toprotect confidentiality.
- Effective multi-tasking skills.
- Good organizational skills.
- Welcoming, positive behavior.
- Ability to express self clearlyand effectively, orally and in writing.
- Effective time management skills.
- Exceptional customer serviceskills, including positive attitude.
- Cultural sensitivity.
- Dependable attendance andpunctuality.
- Knowledge of trauma informedtheories, principles and practices.
- Flexibility and adaptability todifferent work environments.
- Excellent computer skills,including Word, Excel, Outlook, and Electronic Health Records (EHR).
- Reading and comprehending.
- Reasoning and analyzing.
- Ability to coordinate with variousinter-agency personnel.
- Ability to fulfill PMAB and CPR/FirstAid requirements.
- Ability to work independently.
- Good interpersonal skills,including ability to build rapport with individuals including co-workers.
- Ability to display comfort ininteracting with individuals of diverse cultural, ethnic and economicbackgrounds and with social service, healthcare, educational and criminaljustice organizations, as needed.
- Ability to acquire and utilize newskills as the job requires.
- Ability to work cooperatively andproductively with supervisor, individuals, co-workers, and groups of persons atall levels of activity, contributing to a spirit of teamwork.
- Ability to maintain highlyconfidential information.
- Ability to remain calm instressful situations.
- Ability to plan and schedule workand implement directives without constant supervision.
- Model professionalism byappropriate dress, language, ethics and work habits.
- Ability to drive personal and/orcompany vehicle. This position mayrequire travel to agency program sites, community and residential sites, and/orlocations outside the PermiaCare catchment area. This position may require transport of agencyindividuals and/or individuals served.
- Light Lifting, under 15 lbs
- Light Carrying, under 15 lbs
- Walking
- Standing
- Sitting
- Operating office equipment
- Operating motor vehicle
- Ability to see
- Hearing (with aid)
- Ability to write
- Ability to count
- Ability to read
- Ability to tell time
- Travel
- Inside
- Long or irregular work hours
- Working closely with others
- Working alone
Posted 2026-03-19
Recommended Jobs
Parts Delivery Driver
Charlie Clark Auto Group
Brownsville, TX
Our company has an outstanding opportunity for a results-focused and experienced Parts Delivery Driver. The Parts Delivery Driver is responsible for picking up and delivering parts and equipment for t…
View Details
Posted 2026-02-21
HR, Payroll & AP Administrator
CalTex Cashflow
San Antonio, TX
Texas family-owned. Industry strong. Growth-driven. We support commercial real estate, flex space, civil construction, and transportation. We’re scaling across multiple locations and we need an ex…
View Details
Posted 2026-01-07
Lead PL/SQL Developer (FTE / Onsite)
Ntt Data
Hudson Oaks, TX
Develop PL/SQL code Data Access Layers for use by client applications Informatica is plus. Work closely with development teams to ensure successful implementation Support refactoring of existing datab…
View Details
Posted 2026-03-19
Cardiac Sonographer PRN
University Health
San Antonio, TX
University Hospital Category | Allied Health Job Schedule | PRN Job Shift | Day Shift Job ID | 00064680 Post Date | Mar. 16, 2026 Department | EKG UH Salary Range | $33.00 - $55.00 POS…
View Details
Posted 2026-03-19
X-Ray Technician, Fluoroscopy
OKAYA Inc
Dallas, TX
Role: X-Ray Technician, Fluoroscopy Tech Duration: 11+ Weeks Work Location: Dallas, TX Daily Duties / Responsibilities: Job ID: 351735. Location: North Central Surgical Center Hospita…
View Details
Posted 2026-01-29
Online Research Project Assistant
Apex
Dallas, TX
The Opportunity Are you seeking a flexible, impactful way to contribute your insights from the comfort of your home? AFG invites you to join our dynamic network of remote Focus Group Panelists. Th…
View Details
Posted 2026-03-07
Retail & Event Associate - CR Smith Museum
SGS Consulting
Texas
Job Responsibilities: Support Museum Store operations, including POS transactions, merchandising, and inventory restocking Fulfill in-person, telephone, and e-commerce orders and complete daily…
View Details
Posted 2026-02-27
new job
JHS
Dallas, TX
Jordan Health Services is currently in search of an experienced, hard-working RNs / Registered Nurses to join their team! JasperTX This is the perfect time to join the growing home care and out…
View Details
Posted 2025-09-17
Sr Periop Nurse Assistant
Houston Methodist
Houston, TX
At Houston Methodist, the Sr Perioperative Nursing Assistant (PNA) position is responsible for applying proficient knowledge, skills and abilities necessary to communicate appropriately and perform de…
View Details
Posted 2026-02-18
Enterprise Software Implementation Consultant
Papyrus Software USA
Southlake, TX
ISIS Papyrus America is looking for experienced, ambitious IT Consultant to join their team. Working with blue-chip companies worldwide, this position is suited to an already successful consultant wh…
View Details
Posted 2025-10-24