School Operations Associate (25-26)

The Opportunity

The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient safe joyful and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed cared for and a valued member of our community.  The School Operations Associate (SOA) is a school based position that ensures students families and staff have the information and resources they need to succeed.  The SOA supports the day-to-day operations procedures that allow the school to run efficiently and effectively. 

This is a pooled opportunity. We will be hiring on an ongoing basis and/or when a role becomes available.  By applying to this position you are expressing interest in being considered for current and future openings for this role at various campuses within Austin. As positions become available over the next few months our team will review applications and reach out to candidates whose skills and experience align with the needs of our campuses.

We encourage you to apply if you are interested in joining our team even if you do not see an immediate opening at your preferred campus.

Key Responsibilities

Assists with the implementation of the day-to-day school based operations policies and procedures

• Implements the Great 8 procedures such as arrival and dismissal
• Captures all transportation changes from parents

Supports with school based strategies to ensure kids are in seats

• Supports application verification calls and updates application system as needed
• Supports school events and activities as needed

Supports school attendance process and maintenance of attendance records

• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
• Documents all attendance changes and corrects attendance data

Ensures clear and effective communications with all community members and stakeholders

• Ensures all parent facing materials are readily available
• Schedules parent meetings with appropriate team members
• Manages all phone calls coming into the school and from the Campus Receptionists
• Prepares and sends school specific family communication

Qualifications :

• Bilingual; English & Spanish required
• Unwavering commitment to the KIPP Texas mission core values and willingness to go above and beyond to meet the needs of KIPP Texas students families and staff
• Sense of humility customer service mindset and shows urgency and the ability to proactively solve problems and make decisions quickly
• Strong communication and time management skills; ability to effectively backwards plan juggle multiple priorities with great attention to detail and deliver consistent and timely results
• Team player with strong interpersonal and stakeholder management and relationship building skills
• Ability to be calm under pressure especially in difficult conversations with parents and staff
• Desire to continuously learn and evolve as a professional

Additional Information :

Compensation and Benefits:

Salary is based on years of experience degree of education and level of expertise.
As a full time KIPP Texas employee you are eligible to participate in all KIPP Texas benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates including medical dental and vision options as well as life insurance and disability plans.

Some positions might be temporary and only available for the 2025-2026 school year.

KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer we hire without consideration to race religion creed color national origin age gender sexual orientation marital status veteran status or disability.

Remote Work :

No

Employment Type :

Full-time