Appointment Setter/ BDC (Business Development Center) Agent

Job Description

Job Description

Appointment Setter/ BDC (Business Development Center) Agent

The Clay Cooley Automotive Group's journey to success is rooted back 25 years ago to Clay's early experiences in DFW's automotive industry. As a leading dealer group, we continue to provide the best buying experience, and we need you to accompany us and join our growing successful family!

Clay Cooley Auto Group is actively seeking energetic and customer-focused Appointment Setters (BDC Agents) to assist in creating excellent initial impressions and setting appointments for our dealerships.

Appointment Setters are primarily responsible for managing incoming calls and internet leads, scheduling appointments, and following up with potential customers to drive traffic and sales at the dealership. These individuals must possess a passion for developing relationships and providing exceptional customer service!

Employee Compensation Package:

• Paid time off and holiday pay
• Company paid life insurance.
• Medical, dental, vision, disability, critical illness, accident, and hospital insurance plans available
• Flexible spending account and employee assistance program accessible
• Retirement Savings Plans (401K / ROTH) plus company matching.
• Employee Discounts

Role Responsibilities:

Setting Appointments and Customer Requests:

• Manage numerous inbound/outbound calls and internet requests.
• Correspond with potential customers to address inquiries, provide additional information, and make appointments for the dealerships.

Lead Management and Follow-up:

• Utilize the CRM software and lead management tools to update customers' information, complete extensive monitoring of customers' interests and manage the flow of inquiries.
• Contact internet leads and previous customers to originate and confirm appointments and resolve any remaining issues.

Revenue Generation Assistance:

• Maintain communication with the teams at the dealerships to ensure smooth customer experience and efficient service appointments.
• Keep potential and current customers informed about company promotions and incentive programs.

Employee Prerequisites:

• Onboarding process completed within days of applying!
• General automotive product knowledge. Pay is based on experience.
• Excellent verbal and written communication, computer, and phone skills
• Knowledge of automotive CRM software is a bonus.

Job Type:

Full-time

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.