Lead Representative, Workforce Administration (Fort Worth)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Workforce Administration Team within the Customer Experience Division supporting Airports, Contact Centers, and In-flight dining.
You’ll be responsible for providing administrative support for team members and leadership, collaborating with a cohesive group in a busy contact center setting, and ensuring the success of the Workforce Administration team.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Maintains In-depth understanding of all aspects of payroll coding, using systems such as Workbrain, Mytime, Aspect, and Absence Tracker.
• Manages timekeeping processes and coding for team members, ensuring accurate entry and auditing of timesheets.
• Processes and monitors state-specific leaves, including compliance with local regulations. Coordinates and tracks FMLA coding requests, ensuring proper documentation and timely updates in HR systems.
• Serves as a resource for team members and leaders regarding leave policies, payroll adjustments, and coding requirements to maintain compliance and operational accuracy.
• Interprets and applies provisions of the JCBAS for TWU-IAM and CWA-IBT, ensuring compliance and accurate administration of contractual obligations.
• Provides excellent service to our team members through phone, email, IVR, chats, and video calls.
• Acts as a subject matter expert (SME) for administrative processes, providing guidance, coaching, and support to other representatives on payroll coding, timekeeping, leave administration, and system navigation to ensure consistent and accurate application of policies and procedures.
• Supports other administrative activities as necessary, such as management of inbound correspondence, fulfillment of customer compensation, or maintenance of activity logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 2-3 years of administration experience or equivalent

Preferred Qualifications- Education & Prior Job Experience

• Minimum of 3 years experience in an office or call center setting
• Previous experience with analyzing data to improve processes and facilitate operational excellence

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, Copilot
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented, and meet deadlines
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and in writing with all levels within the organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges (if applicable)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.