Team/Shift Lead

Job Overview

Title: Kilwins East Village Team Lead (PT)
Must be available for various shifts.
Location: 3500 E Parmer Ln, Unit 3120, Austin, TX 78754
Kilwins Austin at East Village is looking for a part time team lead for our new location, to oversee daily operations, lead teams of junior staff, and help bring handcrafted joy to our community. Training provided.
Hours: 10-25 hours per week
Pay: starting at $15 per hour, plus tips (estimated at $2-3 per hour)
Overview:
Kilwins Chocolate, Fudge, and Ice Cream is a celebrated confectionery brand, beloved for its handmade chocolates, rich original-recipe ice cream, and signature fudge crafted fresh daily in-store. At Kilwins, we don’t just sell sweet treats; we create them!
About the Store:
At Kilwins Austin, we offer a delicious experience with chocolates, original recipe ice cream, and a variety of made-in-store treats including hand-paddled fudge, caramel apples, brittles, caramel corns, and more. Guests will see—and smell—the magic being made fresh daily.
Mission: To create enjoyment and make people happy.
Core Values:

• Treat others as you want to be treated: This is the "golden rule" and informs their relationships with customers, employees, and the community.
• Do your best: This applies to the quality of their hand-crafted products and the level of service provided to customers.
• Have fun: This value emphasizes creating an enjoyable atmosphere for both employees and customers.

Key Responsibilities:

• Leadership & Team Management: Hire, train, and motivate a strong team of associates on delivering friendly, memorable service.
• Store Operations: Manage day-to-day functions including store cleanliness, production prep, and compliance with Kilwins brand standards.
• Product Management: Ensure adequate amounts of product are on display, they are placed according to brand standards, and maintained. Learn to make products at a high quality.
• Customer Experience: Lead by example in providing excellent service and a warm, welcoming atmosphere.
• Reporting & Communication: Provide regular updates to the assistant managers and owner.

Knowledge, Skills, and Abilities:

• Ability to operate transactions in an accurate manner.
• Ability to communicate effectively and work well with others.
• Must be customer service oriented with outgoing personality and manners.
• Ability to follow directions/instructions.
• Our store is casual, but we do expect professionalism and punctuality.

Qualifications:

• Education: High school diploma or equivalent required
• Experience: At least 1 year of retail or restaurant experience. Key holder experience preferred. Leadership experience (whether in or out of a work environment).
• Leadership Skills: Leadership, communication, and organizational skills.
• Business Acumen: Proven ability to learn new tools and adhere to business processes.
• Customer Focus: Dedication to delivering exceptional guest experiences.
• Availability: Ability to work flexible hours including evenings, weekends, and holidays, based upon agree-upon constraints at time of hire.

Physical Requirements/Work Environment:

• Must be able to occasionally lift 50 pounds
• Must be able to stand for long periods of time in retail store or training environment

Other Duties:
Please note this job description is not intended to cover a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Individuals may perform other duties as assigned including working in other areas to cover absences or to equalize peak work periods or otherwise balance the workload.
Benefits:

• Employee discount
• Annual performance bonus
• Leadership training
• Work life balance
• Flexible schedule
• Casual dress
• Opportunity to grow with Kilwins in the Austin Metro Area

Why Join Kilwins East Village?

• Help grow an exciting recently opened store in a fantastic new mixed-use development on Parmer Ln.
• Be part of a national brand known for handcrafted quality and outstanding service.
• Enjoy a supportive, people-first environment with direct collaboration with the owner.
• Competitive pay and benefits offered for the right candidate.

Apply Now or Inquire Today!
Email: [email protected]
Be part of something sweet—join us in Kilwins East Village, Austin, TX!