Retail Ops, Analyst II-Collections

This is a CONTRACT POSITION.

Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

Duration:

• Six Months

Compensation:

• Pay Rate: $30.00/hr.

Location:

• Houston

What You Can Expect

Responsible for managing and executing collection activities to ensure timely recovery of outstanding debt owed to ENGIE Resources. This role requires strong communication, analytical, and organizational skills to handle complex customer accounts, legal processes, and internal coordination while maintaining a high level of professionalism and compliance.

• Specialize in the collection of outstanding balances and term fees
• Address escalated customer collection issues from the Customer Care Center
• Maintain accurate notes of collection activities in billing and collection systems
• Review new bankruptcy filings and monitor ongoing cases
• Prepare legal documentation packages and oversee case tracking
• Ensure timely updates to legal counsel and maintain supporting documentation for regulatory compliance
• Set up and monitor Deferred Payment Plans (DPP)
• Generate and review reports, including Unallocated Invoice Report and WOW Report
• Provide monthly reports and other metrics as required by management
• Suggest enhancements to collection policies and procedures to improve customer experience
• Recommend process improvements to streamline collection activities
• Ensure compliance with market rules and recommend customer drops when necessary
• Coordinate with Sales, Legal, Cash App, and other teams to resolve disputes
• Act as backup to Analyst when Senior Analyst is out of office
• Support team initiatives and contribute to a collaborative work environment
• Manage service changes related to non-payment, including:
  • Disconnects
  • Reconnects
  • Move-outs
• Ensure all transactions are processed accurately and in compliance with company policies and market rules
• Coordinate with internal teams to resolve any issues tied to non-pay service changes Bullets Start Here

What You’ll Bring

• Bachelor’s Degree in Business or 3 years of energy industry experience in lieu of degree
• Bankruptcy experience preferred but not required
• Preferably 3 years High Volume corporate Collections experience
• Minimum 5 years business experience Knowledge of Billing and Collections procedures
• Self-motivated without assistance from Manager
• Proficiency with standard office software packages
• Exceptional communication, listening, and problem-solving skills
• Strong attention to detail and ability to manage multiple priorities
• Ability to handle stressful situations and maintain composure
• Proficiency in market rules related to collection procedures
• Experience with legal documentation and case tracking preferred
• Strong organizational and reporting skills

Additional Details

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [email protected]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.