Credit Card Servicing Representative

Job Title: Credit Card Servicing Representative

Industry: Financial Services

Location (city, state): Fort Worth, TX

Assignment Type: Contract to Hire

Pay: $27.00 to $29.00 per hour

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM. Hybrid schedule with three days in the office and two remote days each week.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company:

Addison Group is partnering with a stable and growing financial services organization seeking a Credit Card Servicing Representative to join its collaborative team. This is an excellent opportunity for someone who enjoys providing exceptional customer service, resolving account related issues, and building a long term career within the financial industry. The team offers a supportive environment where employees work together to deliver an outstanding customer experience.

Job Description:

The Credit Card Servicing Representative is responsible for assisting customers with a variety of credit card account servicing needs while ensuring accurate account maintenance and a high level of customer satisfaction. This role works closely with internal departments to resolve account issues, process transactions, and support daily servicing operations.

Key Responsibilities:

• Assist customers by phone with questions regarding credit card accounts, payments, balances, transactions, fees, disputes, and general account activity.
• Complete account maintenance requests including payments, account updates, adjustments, and other servicing transactions.
• Research and resolve account discrepancies while partnering with internal teams when additional support is needed.
• Educate customers on account features, payment options, and available resources.
• Follow established procedures for delinquent accounts and coordinate with internal departments as appropriate.
• Document customer interactions accurately and maintain compliance with company policies.
• Contribute to operational improvements, system updates, and testing initiatives as assigned.
• Deliver professional, timely, and solution focused customer service with every interaction.

Qualifications:

• 1+ years of customer service or call center experience.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Excellent communication, organizational, and problem solving skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast paced environment.

Additional Details:

• Hybrid schedule available after training is completed.
• Business casual work environment.
• Interview process includes a virtual interview followed by an onsite team interview.

Perks:

• Join a close knit team that values collaboration and open communication.
• Gain hands on experience supporting a growing consumer lending operation.
• Opportunity for long term career growth through contract to hire conversion.
• Work in a role that offers variety, problem solving, and meaningful customer interaction.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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