Retail Merchandising Supervisor

The role of the Retail Merchandising Supervisor (RMS) is the accountability for the hiring, training/coaching and monitoring the hourly merchandising staff to achieve world class retail effectiveness while optimizing cost efficiencies. Individuals will need to ensure all in-store activities are properly executed to support the merchandising plan.


The Retail Merchandising Supervisor will have an assigned geography and Sales Service Representatives who are scheduled to perform in-store activities (merchandising, display building, backroom management, etc.). The Retail Merchandising Supervisor will oversee these individuals and aid in developing their capabilities.

A successful Retail Merchandising Supervisor should have sound understanding and be well suited to assume the responsibilities of the role by excelling in the following skills:

• Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates.
• Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position.
• Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines.
• Responsible for on-the-job coaching as well as providing continuous learning and development for SSRs.
• Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports.
• Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards.
• Ensure all merchandising activities are properly executed at store level to support merchandising game plan.
• Responsible for annual performance appraisals for all direct reports.
• Approves all requests for leave in a timely manner and communicates to impacted employee.
• Has a general understanding of employee benefits for both full time and part time eligibility.
• Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to.

Key Competencies:

• Conflict Management: Ability to identify and manage areas of conflict, defusing situations of conflict and creating an acceptable resolution.
• Confronting Direct Reports: Open and candid feedback to aid in identifying areas of skill development and overall performance opportunities of direct reports.
• Customer Focus: Using sales and business approaches that provide service and value beyond customers' expectations and helping customers identify and execute the appropriate strategies for their business success.
• Developing Direct Reports and Others: Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor others in their development.
• Managing Diversity: Awareness of both the qualitative and quantitate aspects of a diverse group of direct reports. Strive to bring out the best in all employees.
• Informing: Skilled in communicating with a broad range of Mondelez employees and store personnel.
• Listening: Strive to gain a complete understanding prior to rendering decisions. Ensure there is a balance in this competency by providing input to others.
• Motivating Others: Incorporate varied methodologies to inspire direct reports to produce beyond their capabilities.
• Planning: Develop strategies that address key organizational initiatives while balancing the need to operate in a coat efficient environment.
• Sizing Up People: Taking the time to understand the whole employee and not just their performance. Asking the right questions to gain a complete perspective.
• Building Effective Teams: Incorporate coaching techniques and motivational skills to develop a sense of team versus individuals.

What can you expect from us?

• The base salary for this position is $61,200. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results and eligibility to participate in our long-term incentive program.
• In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

Who is a good fit?

• Be at least 18 years of age and have a valid REAL ID driver's license, U.S. passport, or federal ID. This role will service a military base facility where it is a federal requirement to have a valid REAL ID driver’s license, U.S. passport, or federal ID to access.
• High School Diploma or GED required, bachelor's degree Preferred.
• A flexible work schedule may be required, including being available to work weekends and holidays.
• Previous Retail, Sales and/or Customer Service experience a plus.
• Successful completion of drug test, MVR check, and general background check.
• Ability to perform physical demanding work in a fast-paced work environment and meet the defined physical activities (frequent lifting, bending, and carrying up to 25 lbs., occasionally over 50 lbs., pushing, pulling, etc.) while adhering to the safety expectations and processes.
• Computer literate (Microsoft Office, Internet and Cellular/Wireless devices).

Mondelez International also offers a company vehicle, which includes a gas card and vehicle maintenance program.

Empowering People to Snack RightMondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Ritz, LU, Clif Bar and Tate's Bake Shop biscuits and baked snacks, as well as Cadbury Dairy Milk, Milka and Toblerone chocolate.We are one of the largest snack companies in the world with global net revenues of approximately $36 billion in 2023. We hold the #1 global position in biscuits (cookies and crackers) and #2 in chocolate, while we’re growing rapidly in baked snacks. We also make and sell gum & candy as well as various cheese & grocery and powdered beverage products in certain markets.We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.Purpose & MissionAll around the world, the lines between meals and snacks are blurring. Snacking – those moments when you reach for a delicious bite in between meals – is on the rise. But there is also a universal cultural tension… people don't want to have to choose between snacking and eating right. That’s why, at Mondelēz International, we empower people to snack right. This is our Purpose.Every day, we are inspired to go the extra mile to lead the future of snacking around the world. We do this by offering the right snack, for the right moment, made the right way.Our broad range of delicious snacks are what you need, when you need it. Every bite more satisfying knowing they are made with high-quality ingredients, in a way that enables people and planet to thrive.From our passionate makers and bakers around the globe to your snacking moment, Mondelēz International knows how to empower people to snack right.