Alarm Monitoring Operator - 2nd Shift

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are i mproving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us !

As a n Internal Services Operator , you will:

• Provide support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receive, process, and dispatch emergency calls to responsible agency or customer contacts.
• Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
• Acknowledge alarms received and dispatches appropriate personnel for issue at hand. After dispatch, log call into system activity report.
• Generate statistical or investigative reports for management.
• Continuously monitor alarm signal queue prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Exercise good listening skills.
• Communicate clearly and effectively with customers and agencies.
• Manage length of calls.
• Attend monthly training sessions.
• Be familiar with emergency procedures Review and critique recorded conversations for purposes of improving customer interaction skills.

You will make an impact with these qualifications:

Basic Qualifications:

• High School Diploma or state-recognized GED.
• 1+year of Customer Service experience.
• Verbal and written communication skills to effectively communicate over the telephone.
• Must be able to demonstrate customer service skills and ability to work in a dynamic fast paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Experience with Microsoft Word
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Any certified training or knowledge of Access Control, Fire, and Burglary systems
• Prior security call center experience
• ACD knowledge

Ready to create your own journey?Join u s today !

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.