Mental Health Medical Receptionist
- Check in and greet patients in a pleasant, and professional manner upon arrival.
- Answer patient inquiries in a polite, yet professional manner.
- Resolve any problems or issues that a patient may have.
- Disclose the following office policies: cancelation notices and no-show fees.
- Answer all phone calls in a punctual and professional manner while meeting the call targets as set by management. Calls cannot be missed.
- Check voicemail messages, make sure to obtain complete information before routing the call.
- Attend to faxes received in a timely manner (check fax machine once every hour)
- Call in appointment reminders for all providers.
- Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider. In case of emergency (demise of a patient) office manager and provider MUST be informed immediately. Be sure to note any conversations that occur also.
- Schedule patients while paying close attention to obtaining and inputting the correct and required information (for billing purposes). Reverify information with the patient before ending the call.
- Complete insurance verification for all providers in the facility. Insurance verification should be done each time the patient comes in for a visit, to ensure patient insurance is still active/accurate.
- Ensure all patient balances are accurate and up to date.
- Explain to the patient any inquiries they have about their insurance. If unable to answer inquiries, employees can get with a biller or supervisor to find the best solution.
- Must be able to keep up with patients' statements and report.
- Receive packages and, make sure they are attended to and distributed to the appropriate person.
- Keep patient files organized and confidential.
- Work well with fellow employees.
- Ensure there is someone there to cover you when leaving your desk.
- Dress according to the dress code provided for your department scrubs). Look presentable.
- Must be able to provide excellent patient care and handle difficult situations if necessary.
- Must be organized.
- Must have excellent written and oral communication skills.
- Must know how to document properly.
- Must be punctual and have reliable transportation.
- Must be willing to travel in between locations.
- Must be willing to work as a team player with fellow peers and providers.
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