Remote :: App Support (Banking) :: 6-9+ month contract, may extend or C2H

Job Title - App Support (Banking)

Project Location Remote in - Alabama, Colorado, Georgia, Florida, North Carolina, South Carolina, Texas, Virginia

Project Duration - 6-9+ month contract, may extend or C2H

Must have Valid LinkedIn profile.

Must have excellent comms.

Job Description-:

Work Environment Mostly remote, but they need to be local to one of their branches and might be asked to come in from time to time

Locations: Alabama, Colorado, Georgia, Florida, North Carolina, South Carolina, Texas, Virginia

Notes:

• They have two roles open one will be helping with Finastra DecisionPro and/or LaserPro, and the other will be working with AFSVision
• Regardless, they need to have experience handling App/Technical Support in the Banking (or Financial) industry

SUMMARY/OBJECTIVES

This position is within the Information Technology organization and is focused on supporting the business success of the Consumer Digital and Treasury Management teams. This position will report to the IT Digital Services Manager. The IT Digital Services Analyst has primary responsibilities to provide support for digital channels by taking ownership of all tasks and challenges they encounter in the support of the digital platforms.

ESSENTIAL FUNCTIONS:

• Support SSB's digital services within the online, mobile, ePayments and IVR platforms for both consumer and business customers
• Become proficient in all digital processes, systems and products
• Leverage structured problem-solving skills to coordinate multi-disciplinary issue resolution (involving the appropriate internal team members/external vendors and resolving service issues as quickly as possible)
• Work with IT and Incident Management teams to ensure IT procedures and policies are followed and problems within scope are documented and closed appropriately including root cause analysis
• Update and revise procedures and work instructions for all the digital systems and products as it relates to IT functions
• Assist with the execution of key initiatives on digital roadmap, including upgrades and releases
• Support and participate in testing efforts for upgrades and releases. Testing may include daily, weekly or monthly system upgrades and new feature testing
• Act as a technical resource for business partners to ensure deliverables meet business and end-user requirements
• Communicate to business and technical partners on incidents as they occur, especially when they impact system performance or availability
• Interacts with 3rd party vendors or other internal solution owners that are a part of Bank's digital ecosystem to deliver resolution of incidents in a timely manner
• Works closely with other team members and cross functional IT team members to support digital channels and integration with other internal or external services
• Work will vary from day-to-day activities to project related tasks
• Mentors and helps to lead other junior team members
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• At least 6+ years of experience in support of digital banking platforms
• At least 5+ years of experience in a technical role
• Ability to multi-task and meet designated deadlines
• Strong organization skills