(Job RF -1114) Customer Success Manager

Ash & Harris Executive Search is looking for a Senior Strategic Customer Success Manager

Overview:
This role is critical for building impeccable relationships and acting as a trusted adviser to ensure customers achieve their objectives and realize maximum business value from our platform. The ideal candidate is a proactive, team-oriented individual passionate about driving customer success in a fast-paced SaaS environment.

Key Responsibilities:

• Own and monitor the entire customer lifecycle, ensuring mutual success for the customer and Pluralsight.
• Proactively anticipate and address customer needs, ensuring a frictionless renewal process and positioning accounts for growth.
• Onboard new customers, helping them deploy the service and drive full adoption and utilization.
• Utilize tools like Gainsight and Salesforce to monitor customer health, product utilization, and experience, taking timely corrective actions.
• Build and establish lasting, trusted relationships with customers, including at the C-level.
• Collaborate closely with Account Executives and Managers to execute on customer success plans and growth strategies.
• Prepare and facilitate business reviews, trainings, webinars, and demos.
• Travel up to 50% to meet with customers and support business needs.

Requirements:
Education:

• Bachelor's Degree in Sales, Business, or a related field, or equivalent professional experience.

Experiences:

• 3-5 years of progressive customer success experience or in a similar field (e.g., sales, professional services, consulting, technical enablement).
• Significant, hands-on experience working with Gainsight & Salesforce.
• Experience implementing new processes within a customer success organization.
• Experience in workforce development, skills-based learning, or the EdTech industry is highly preferred.
• Proven experience building key customer and sales relationships, with exceptional skills at the C-level.
• Deep understanding of SaaS customer success motions, including onboarding and adoption processes.

Other:

• Exceptional communication, customer service, and relationship-building skills.
• Self-motivated, organized, and capable of effective time management and prioritization in an entrepreneurial environment.
• Basic technical knowledge of development and IT solutions.
• Ability to operate effectively in a fast-paced, professional sales environment.

Benefits:

• Competitive compensation packages
• Medical coverage
• Unlimited PTO and Summer Fridays
• Wellness reimbursements
• Full Pluralsight subscription
• Professional development funds

Schedule:
Full-time
Work arrangement:  Remote*
*Applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX, will follow a hybrid model (on-site Tue-Thu, remote Mon & Fri).