Teller - Highway 79
- Greet members
- Maintain branch appearance
- Explain basic products and services
- Identify product needs
- Answer member questions
- Resolve member issues
- Conduct system navigation on various computer systems
- Process address, phone number, and email changes
- Process check re-orders
- Establish direct deposit
- Assist with online and mobile banking
- Performs other duties as assigned.
- Adhere to all company policies, procedures and business ethics codes.
- Complete required regulatory training as assigned.
- Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.
- Process transactions, mail deposits, night drop, and cash advances
- Grant access to safe deposit box
- Scan transit and on-us checks
- Validate accuracy and process member checks
- Place and communicate check holds
- Print documents, including statements, temporary checks, and direct deposit forms
- Ability to effectively build relationships, establish rapport, and diplomatically communicate information
- Effective active listening skills
- Strong verbal, interpersonal, and written communication skills
- Ability to be adaptable and work in a fast-paced environment
- Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
- Strong attention to detail
- Strong organizational and time management skills
- Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
- Proficient in Microsoft Office
- Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification
- Demonstrating Member Obsession
- Demonstrating Performance Excellence
- Demonstrating Innovation
- High School Diploma or GED
- Minimum of six (6) months of Teller or cash handling experience
- Minimum of six (6) months of customer service experience
- Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements
- Minimum of six (6) months working in a team environment
- English/Spanish bilingual
- Bachelor’s Degree
- Credit Union experience
- General knowledge of applicable financial industry regulations
- Military experience
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