Retail Store Sales Associate

About the Company:

Buttery Company is a family-owned and operated distributor & retailer of ranch, plumbing, hardware, electrical, lumber and building material since 1892.

We operate across both wholesale and retail channels with our primary customers being retail hardware, feed & lumber dealers, farm & ranch/pet/auto parts stores, co-ops, and plumbing/electrical/well service contractors throughout Texas, southern Oklahoma, and eastern New Mexico.

Our Mission

Buttery Company LLP's mission is to be the most efficient and cost competitive distributor and retailer of high-quality products and services in the areas we operate, while fostering a positive work environment that promotes employee growth and satisfaction.

Our Values

We value integrity, teamwork, innovation, and accountability. These values guide our actions and decisions, ensuring that we provide exceptional service to our customers and maintain a healthy and respectful work culture.

Job Description/Summary:

This is a full or part-time position that requires an associate to be outgoing, friendly, and helpful to welcome and assist our customers with purchasing decisions, process transactions, and maintain a clean and visually appealing sales floor. A sales associate must enjoy interacting with customers and be able to provide the customers with a seamless, positive shopping experience. 

Responsibilities:

• Greet all customers in a friendly, helpful, and professional way as they enter the store or call in.
• Quickly and actively seek out customers to assess their needs, answer questions and provide solutions.
• Provide customers with detailed product information and recommendations if requested
• Advise customers on promotions and sales
• Totaling purchases and processing cash, check and credit card payments
• Process exchanges, returns, and refunds according to company policy
• Resolve complaints in a professional manner or escalate to the appropriate channels if unable to resolve the issue
• Maintain assigned areas to ensure merchandise is stocked, shop-able and the area is clean and safe.
• Adhere to all safety rules and regulations while performing work assignments.
• Follow all company policies and procedures as specified in the Employee Handbook.
• Perform all other duties as assigned by the Supervisor/Manager.