Patient Assistance Representative (Bilingual: English/Spanish)

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Clinic - 1415 California St, Houston, TX 77006

Patient Assistance Representative - Job Overview

Schedule: Monday-Friday and Rotating Saturday

At Legacy Community Health, we're shaping the future of community healthcare with innovative programs and passionate individuals. As a Patient Assistance Representative, you'll play a critical role in transforming healthcare access for our clients through the Ryan White Grant programs. Your work will directly impact the lives of those in need, ensuring timely access to essential medications and medical coverage. Join us and become a key contributor to our mission of elevating healthcare services within the community.

Responsibilities

• Champion the various Ryan White Grant programs, including ADAP, LPAP, EFA, and Patient Assistance Programs, to bolster patient support for medications and health insurance assistance.
• Conduct client meetings to gather necessary documentation for program enrollment and demonstrate comprehensive knowledge of program requirements to facilitate timely applications or payments.
• Maintain a precise and up-to-date roster of program enrollees, ensuring consistent communication and documentation with clients to sustain their eligibility.
• Engage with the client list monthly to confirm client participation and compliance, addressing incoming requests promptly.
• Accurately document patient care activities in diverse electronic records, including Centricity, Pioneer, and ARIES, and validate data points in adherence with grant standards.
• Report monthly reconciliation encounters accurately and identify issues for resolution with appropriate service providers using established documentation processes.
• Execute routine reviews and audits to ensure precise reporting and foster collaborative relationships with colleagues and care providers.
• Participate in special projects and additional duties as assigned, contributing to the team's innovative spirit.

Qualifications

• A high school diploma is required.
• 1 year of healthcare experience  or  3 years of customer service experience, preferably in healthcare

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!

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