Application Engineer - Drilling Solutions
- Customer Service:
- Maintain good working relationship with all customer accounts personnel, including office and field teams, and attend to their requirements or requests efficiently and diligently to ensure that the customers receive the highest level of customer service from all areas of the organization.
- Deliver technology presentations and training sessions with the customer when necessary.
- Customer visits, client offices, field site support, intercompany travel as required throughout the assigned area.
- Monitor customer issues, feedback, deadlines, and deliverables to ensure customer issues are handled effectively and quickly, adapting, improving, and communicating internal processes where necessary.
- Assurance of timely, complete, and accurate invoicing, according to NOV and local customer legal requirements.
- Sales Support:
- Supports in the qualification of opportunities, offering the customer insight into processes and timings in line with the internal/external needs and as a result maximizing revenue on the account
- Responsible for creating technical evaluations and product recommendations that help maximizing the sales and profitability of assigned area.
- Support sales in achieving internal sales KPIs and metrics.
- Review customer orders and match against the drilling application needs, make competent technical and commercial evaluations of the customer's order and relevant specifications.
- Provide support for the contract/quote review process and raise visibility to any non-standard technical requirements that may impact the company.
- Reporting:
- Create Application Maps / Study for the applications in your area
- Create and maintain a product offering map for the assigned area - history of development for a specific product
- Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries.
- Develop case histories and outstanding run reports for internal and external use
- Create dull forensics reports for all required run in the area
- Create incident reports analysis according to the QMS system
- Product Development
- Take the lead in the technical justification of the product development process for new design according to product development process standards
- support sales in the development of the correct technical response to the client, and identifying new products to the area
- Provide support to the product life cycle progress for the assigned projects in your area
- Quality System:
- Participate in the ReedHycalog Quality Management System: Take lead and support in all quality incidents in relation to your assigned area according to the QMS standards.
- Provide feedback of product performance trends for product reliability and quality improvement
- Education and Experience:
- 4 Year Bachelor's degree in engineering.
- Minimum 3 years of oilfield experience
Recommended Jobs
OB/GYN Physician Position in San Antonio, TX
Overview Our affiliate, Unified Women's Healthcare of Texas, is looking for an Obstetrics and Gynecology Physician to join their prestigious Women's Health Care Center in San Antonio, TX. Join a…
Geotechnical Project Engineer
Geotechnical Project Engineer (Construction) - Dallas, Texas Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively se…
Growing Texas Distributor Seeking DFW Rep
Job Description: Mayfield Selections is seeking a sales representative for the DFW market. We are a growing Texas importer/distributor focused on thoughtfully made wines from independent prod…
Private Client Manager II
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our …
Localytics | Enterprise Sales Lead
Mission of the Role Create and close Localytics’ next generation of enterprise customers. The Enterprise Sales Lead owns new enterprise revenue generation. This role is accountable for sourcing…
Sales Representative | Networking Solutions
Currently, Teltonika US is looking for an ambitious Sales Representative to join our office in Dallas, TX . In this position, you will belong to the Networks Sales team. Teltonika’s networki…
MEP Engineering Manager
MEP Engineering Manager Salary: $110,000-$130,000+ (flexible for the right candidate) + quarterly bonuses Location: Monday morning meetings in Cross Roads, TX 76227, with the remainder of the…
CRNA Needed for Locum Tenens Coverage at OR in Fort Worth, Texas
This Job at a Glance Job Reference Id: ORD-CRNA-TX Title: CRNA Dates Needed: Ongoing locum tenens coverage needed Shift Type: Day Shift Assignment Type: OR Call Required: Negotiable…
Discover the Secret to Earning More While Working Less (Remote Sales)
Who We Are : We are an insurance technology and distribution platform that is transforming the industry. We have developed a paperless, data driven underwriting process that allows us to issue po…
Warehouse Clerk
Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. FSSI…