General Manager

Job Summary

Under the direction of the District Manager, the General Manager is responsible for the successful execution of the Dickey's experience through serving the guest in a team member capacity, directing subordinates, and overseeing all aspects of the operation, including recruitment, development, scheduling, forecasting, ordering, inventory, performance management, guest service, financial performance, and reporting.

Essential Job Functions

• Able to perform the essential job functions of the team member position
• Direct team members and delegate responsibilities
• Perform register closeouts and bank deposits
• Address and resolve guest concerns
• Open and/or close store, including the execution of related responsibilities
• Manage all aspects of recruitment, development, and performance management of subordinates
• Forecast sales, schedule associates, and manage payroll based on business patterns
• Manage product ordering and inventorying, maintaining proper level of stock
• Owning the financial and guest satisfaction performance of the restaurant, reviewing and reporting relevant documents and information in a timely manner
• Performs other related duties, as assigned by company management

Basic Qualifications

• Prior restaurant or customer service experience
• Prior supervisory experience
• High school degree, or equivalent

Minimum Qualifications (Required)

• Must be able to operate with minimal supervision
• Must be able to direct others and delegate responsibilities
• Must be able to calmly and professionally address and resolve guest concerns
• Must be able to effectively communicate with guests and other employees
• Must be able to listen attentively to guests, supervisors, and employees
• Must be able to actively engage the guest throughout their experience
• Must have a sense of urgency
• Must be organized, flexible, and detail-oriented
• Must be able to comprehend and execute local food-handling laws and standards
• Must be able to comprehend and execute Pie Five standards and expectations
• Must be able to act in a professional manner that promotes a pleasant work environment
• Must be able to cross-train in all positions, and successfully pass a manager skill test
• Must be able to focus and perform with a high level of energy throughout the shift
• Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
• Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

Other Criteria (Preferred)

• Prior General Manager experience

Physical & Mental Requirements

• Must be able to stand for periods of up to 11 hours
• Must be able to bend, stoop, and kneel repeatedly over a long period of time
• Must be able to lift up to 40 pounds

Pie Five-Fuzzy's-Dickey's is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Pie Five Corporate.