Sr. Director, Global Lean and Commercial Process Excellence (Coppell)

Brinks Texas License #C00550

About Brink's:

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

AsSenior Director, Global Lean and Commercial Process Excellence, you will play a pivotal role in shaping how the organization applies Lean principles to drive process rigor, operational discipline, and continuous improvement across commercial and cross-functional teams.

You will partner across regions and functions to implement systems that enable standard work, daily management, and structured problem solving. This role is central to embedding Lean thinking into the way we work - improving customer success; enhancing service quality and delivery; and sustaining performance. It's an opportunity to influence global transformation and create lasting impact through process excellence .

Key Responsibilities:

Commercial Process Excellence:

• Partner with global and cross-functional teams to embed Lean thinking and process discipline into commercial and customer care workflows, enabling consistent execution and value delivery.

• Lead the design and implementation of core Lean systems such as standard work, daily management, and structured problem solving to drive operational excellence and sustainable performance.

• Act as a catalyst for continuous improvement, identifying opportunities to reduce complexity, eliminate waste, and improve end-to-end process flow across Markets and Market U nits.

• Demonstrate process discipline by leading Kaizen activities and driving rigorous problem-solving practices in partnership with cross-functional teams.

• Influence and align stakeholders at all levels by demonstrating the impact of Lean principles on business outcomes, fostering a culture of accountability, learning, and scientific thinking.

Leadership & Culture Building

• Be a visible champion of continuous improvement, collaboration, and accountability.

• Lead by example to create a proactive, hands-on culture of Lean execution.

• Help embed Lean practices into daily work to sustain results over time.

• Act as a champion for quality and delivery as a measure of customer success.

Qualifications:

• Bachelor's degree in E ngineering , Operations, Business Administration, or related field; MBA or Master's degree preferred.

• 10 + years of experience in operations management with a focus on lean manufacturing, continuous improvement, or operational excellence, including at least 2 years in a leadership role

• Extensive knowledge of lean principles and continuous improvement tools.

• Strong strategic thinking and project management skills, with an ability to translate vision into actionable initiatives.

• Direct experience in customer success, sales, pre- sales or commercial operations is preferred

• Exceptional interpersonal and communication skills, with the ability to influence at all levels of the organization.

• Experience translating lean concepts to business process , digital, and commercial work content is preferred.

Key Competencies:

• Leadership: Skilled at coaching, mentoring, and building high-performance teams.

• Analytical Skills: Data-driven approach to identify improvement opportunities and measure results.

• Collaboration: Works well across functions, regions, and levels to achieve shared objectives .

• Change Management: Expertise in leading cultural transformations and embedding lean practices in diverse settings.

What's Nex t?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.