Client Experience Manager
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Oversee the 30/60/90-day member journey for all new members
- Welcome and onboard new athletes, parents, and adult members
- Track attendance and identify at-risk members
- Conduct accountability check-ins and follow-up communication
- Coordinate weigh-ins, InBody scans, and milestone check-ins
- Celebrate birthdays, PRs, milestones, and member achievements
- Build strong relationships with athletes, parents, and adult members
- Help execute cancellation save and retention follow-up conversations Community & Culture
- Help create a positive, high-energy atmosphere inside the facility
- Support member engagement and community-building initiatives
- Assist with referral initiatives and review requests
- Help ensure every member feels connected and supported
- Bring positive energy and professionalism to the facility daily Operations & Organization
- Maintain organization of member communication and CRM systems
- Help maintain onboarding consistency and accountability systems
- Assist leadership with operational follow-through and communication
- Ensure no member falls through the cracks throughout their journey Qualifications
- Strong communication and interpersonal skills
- Friendly, outgoing, and energetic personality
- Highly organized with strong attention to detail
- Strong customer service and relationship-building skills
- Ability to connect naturally with athletes, parents, and adult members
- Positive attitude with a team-first mentality
- Ability to multitask in a fast-paced environment
- Comfortable with phone calls, texting, and member communication
- Fitness or gym experience is a plus, but not required
- Experience in hospitality, customer service, community engagement, or fitness preferred Why This Role Is Different
- Be part of a high-performance training environment focused on youth athlete and adult development
- Play a major role in building community, culture, and member accountability
- Help shape the experience and journey of every member who walks through the doors
- Work alongside a passionate and growth-oriented team
- Make an impact beyond the gym through relationships and community involvement Job Type: Part-Time Pay: $22–$25 per hour Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Bonus opportunities based on performance
- Gym Membership Experience:
- Customer service, hospitality, fitness, or community engagement experience preferred
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