Customs Brokerage Operations Manager

Job Title : Customs Brokerage Operations Manager
Job Location : El Paso, TX

DHL Global Forwarding (DGF)manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an exciting opportunity for a Customs Brokerage Operations Manager to manage and coordinate all customs clearance activities at our El Paso, Texas facility.

Key Responsibilities :

• Manages and coordinates customs clearance activities in an efficient and cost effective manner
• Ensures compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products being shipped through all DGF facilities
• Implements and trains on policies, procedures and service standards for customs clearance operations
• Ensures all policies and procedures are consistently administered
• Has input into the development of polices based on skill set and experience
• Responsible for meeting key performance indicators targets for a given product
• Responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills / Requirements :

• Considerable knowledge of all regulatory aspects related to importing
• Ability to create and execute vision for customs product that incorporates compliance, customer service, commercial value and shareholder value.
• Exceptional analytical and problem solving skills
• Excellent verbal, written, and interpersonal communication skills.
• Strong computer skills, including word processing, spreadsheet, presentation, and database applications
• Demonstrated personal leadership skills, sharing the core vision and values of DGF and its strategic direction
• Financial skills / budgeting experience
• Typically requires BS/BA and 6 years’ experience in related field, including at least 2 years of supervisory experience
• Customs Brokerage License preferred

Pay Range : $76,207.50 - $101,610.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers .

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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