Plant Quality Manager

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid time off: 15 days’ paid vacation/10 days’ paid holidays/3 elective holidays/5 sick days each calendar year

• Comprehensive benefits package including 401(k) with company match, medical, dental, and vision care – all available day one of employment

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

You will lead the Quality function at our San Antonio manufacturing site, owning the Quality Management System (QMS) and day-to-day product quality performance. This is a fast-paced operation where the leader thrives in a dynamic, high-mix manufacturing environment with tight customer schedules and concurrent NPI/ECN (New Product Introduction/Engineering Change Notice) activity. You will ensure compliance to ISO 9001 and internal standards, drive problem solving and continuous improvement, champion Advanced Product Quality Planning (APQP) for new and changed products, and collaborate cross-functionally to meet customer requirements, reduce warranty risk, and improve First Pass Yield (FPY), Customer Escapes, scrap, and Cost of Poor Quality (CoPQ).

How you will do it

QMS Leadership & Compliance

• Own the site Quality Management System (QMS); ensure processes are established, implemented, maintained, and effective in accordance with ISO 9001 and company policies.

• Serve as Management Representative for audits; plan, host, and close actions from external and internal audits.

• Maintain documented information: procedures, work instructions, control plans, records, and calibration systems.

Production Quality Performance

• Lead daily quality operations (incoming, in‑process, final) to achieve FPY and defect reduction targets.

• Manage Material Review Board (MRB) and Corrective Action Request (CAR) processes; ensure timely disposition and systemic corrective actions.

• Deploy Statistical Process Control (SPC) and capability studies; validate process changes and eradicate special causes.

Customer & Field Quality / Warranty

• Prevent, contain, and resolve customer‑impacting issues; coordinate spill containment and certified product releases as required.

• Partner with Finance/Service to analyze warranty trends; drive root cause analysis and permanent corrective actions to reduce claim rates and cost.

• Communicate transparently with stakeholders on quality alerts, escalations, and recovery plans.

Supplier Quality Collaboration

• Work with Supplier Development & Performance (SD&P) and SQE teams to address supplier defects (Root Cause Analysis/8D), enforce Controlled Shipping, and resolve SMRR/DMR items.

• Support supplier qualification and APQP/PPAP deliverables; ensure incoming quality conformance and robust change management.

APQP / NPI / Engineering Change

• Lead plant deliverables for APQP, PFMEA, Control Plan, Measurement System Analysis (MSA), and validation builds.

• Ensure Engineering Change Notices (ECN) affecting plant product are implemented with risk assessment, verification, and updated documentation.

Systems & Data

• Leverage enterprise QMS/issue‑tracking systems (e.g., IRIS currently; PLEX QMS as deployed) to record, analyze, and close issues; maintain data integrity.

• Develop, publish, and review weekly/monthly dashboards for FPY, Customer Escapes, scrap, CoPQ, warranty, and supplier performance.

Governance & Communication

• Run tiered quality meetings; provide clear status, risks, and decisions to plant leadership and the Director of Quality.

• Prepare concise reports and executive readouts; escalate critical risks promptly with containment and recovery plans.

People Leadership & Culture

• Build and lead a high‑performing team (quality engineers/technicians); set objectives, coach, and develop capabilities.

• Promote Zero Harm and quality mindset across operations; facilitate training (Train‑the‑Trainer) and audit readiness.

What we look for

Required:

• Bachelor’s degree in Engineering, Quality, or related field

• 5+ years in manufacturing quality, including leadership of QMS and audits

• Hands-on expertise with Advanced Product Quality Planning (APQP) / Production Part Approval Process (PPAP), Process Failure Mode and Effects Analysis (PFMEA), Control Plans, Measurement System Analysis (MSA), Statistical Process Control (SPC), and problem-solving methodologies (Eight Disciplines [8D], A3 Thinking, Define-Measure-Analyze-Improve-Control [DMAIC])

• Proficiency with data analysis and dashboards; ability to interpret capability indices and trend charts

• Strong communication skills

• Ability to lead cross‑functional teams and interact with customers and suppliers

Preferred:

• Experience in HVAC/chillers manufacturing or complex electro‑mechanical assemblies

• Knowledge of enterprise QMS systems (IRIS and/or PLEX QMS) and plant ERP/MES tools

• Certification(s): ASQ CQE/CQA, Six Sigma Green/Black Belt, Lead Auditor ISO 9001

• Bilingual skills preferred (English/Spanish)

Key Performance Indicators (KPIs)

• First Pass Yield (FPY) and defects per unit (DPU/DPMO).

• Customer Escapes and supplier chargebacks/controlled shipping events.

• Warranty claim rate and cost (MTD/YTD).

• Scrap and CoPQ (with trend vs. plan/LE).

• Audit findings closure time and QMS effectiveness measures.

Key Interfaces

Plant Manager, Production/Operations, Materials, Engineering, Maintenance, EHS.

Supplier Development & Performance (SD&P), Supplier Quality Engineering (SQE), Procurement.

Finance/Service (warranty), Program Management/NPI, Global Quality.

Work Environment & Travel

Onsite at the San Antonio plant in a fast‑paced environment with daily shop‑floor engagement; periodic travel to feeder plants, suppliers, and customer sites as needed (approx. 5–10%).

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions and outdoor weather conditions. The noise level in the work environment is usually moderate.

THE ABOVE DESCRIPTION OUTLINES THE MOST SIGNICANT JOB FUNCTIONS PERFORMED BUT MAY INCLUDE OTHER SIMILAR FUNCTIONS OR ASSIGNMENTS NOT SPECIFICALLY MENTIONED.

$112,000 - 140,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

#LI-Onsite