Assistant Store Leader
- Must have strong leadership and communication skills
- Must have excellent customer service skills
- Must be able to read, count, and write accurately
- Must be able to work various hours, weekends, and holidays
- Must be able to smile and maintain a clean appearance as per the dress and grooming standards
- Must be able to assign and delegate tasks
- High school diploma or equivalent preferred
- Prolonged periods standing and working on the cash register or related equipment
- Must be able to lift up to 50 pounds at times
- This person will work outside in a loud environment due to car wash equipment
- This person will be in constant motion and will participate in physical activities, such as lifting (0–50 lbs.), bending, reaching, and stooping
- Assists Store Leader with hiring and training new Team Members
- Assists with coordinating the day-to-day workflow of Team Members in the operation; supports team by providing direction
- Assists the Store Leader with employment actions, including discipline and termination of Team Members in accordance with company policy
- Monitors the store’s level of performance, identifying and facilitating opportunities to increase productivity and efficiency
- Assist customers with questions or price discrepancies
- Enforces the proper use of sales pitches with the Team
- Maintains proper cash accountabilities at POS registers
- Performs other duties as assigned
- Planning & Organizing: You are an expert at driving memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience
- Business Acumen: You contribute to the overall financial success of the store by partnering with the Store Leader to analyze reporting and daily trends to make strategic business decisions
- Inspiring Others: You are all about motivating and inspiring your team through Quick Quack Car Wash’s core values (Smart, Kind & Driven)
- Execution: You clearly communicate the standards of Quick Quack Car Wash and monitor outcomes to ensure everyone adheres to company-wide policies and procedures
- Delegation & Empowerment: You provide clear expectations, involve others in developing plans, and hold Team Members accountable to Quick Quack Car Wash’s customer service standards
- Selecting Talent: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs
- Building Talent: You take pride in developing your team to ensure they provide outstanding service to the best of their abilities and are prepared for future growth
- Coaching: You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching, 1-on-1s, and individual development plans
- Decision Making: You actively seek data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results
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