Senior Cash Management Specialist
The Senior, Cash Management Specialist acts as subject matter expert in processing consumer and mortgage loan payments, payment reversals, monetary adjustments, and cash transactions on the Cash Management Team. Responsibilities may include indirectly managing teammates, leading discussions or projects, monitoring reports, training, advanced level research or corrections. Essential Functions
- Possess a strong understanding of servicing guidelines and regulatory requirements established under NCUA, RESPA, CFPB and the Company.
- Assists in the preparation of audits by gathering required documentation
- Consistently complies with all company guidelines
- Maintain a working knowledge of federal, state, county or city, investor, insurer and internal laws, policies, and procedures regarding mortgage loan servicing.
- Works with minimal supervision on special projects and any other duties assigned
- Trains other processors to review and manage system functions and reports
- Manages departmental reports to ensure completion
- Assist in monitoring vendor relationships for BillPay and lockbox.
- Keeps supervisor/manager advised of all issues, unresolved escalated items and/or potential risk/exposure issues
- Functions as a department subject matter expert (SME)
- Creates and updates departmental procedures and job aids
- Assists supervisor/manager in mentoring, coaching, and timely feedback on performance of team
- Acts as initial escalation point of contact on issues, delays, member inquiries etc.
- Interact directly with supervisor/manager about strategy development and execution planning.
- Measure and Report goal results and key performance indicators via scorecards.
- Manage and complete all assigned tasks in an accurate and timely manner.
- Provides prioritization and guidance to the team on workflow and Cash related inquiries
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
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