Systems Support Specialist IV

: Systems Support Specialist IV (00038506) Organization : TEXAS COMMISSION ON LAW ENFORCEMENT Primary Location : Texas-Austin Work Locations : Texas Comm on Law Enforcement 6330 E HWY 290 STE 200 Austin 78723 Job : Computer and Mathematical Employee Status : Regular Schedule : Full-time Standard Hours Per Week : 40.00 State Job Code : 0231 Salary Admin Plan : B Grade : 19 Salary (Pay Basis) : 42,244.00 - 68,960.00 (Yearly) Number of Openings : 2 Overtime Status : Non-exempt Job Posting : Dec 4, 2025, 1:48:10 PM Closing Date : Ongoing Description

AGENCY DESCRIPTION

The Texas Commission on Law Enforcement (TCOLE) is seeking a Systems Support Specialist to join the Special Services/IT Division, located at 6330 E HWY 290, Suite 200, Austin, TX. TCOLE offers a competitive salary and State of Texas benefits package that include everything from health insurance to a retirement plan and a variety of leave types. Please fill out the application form complete including your experience, education, special training, skills, and qualifications relevant to the position you are applying for. A skills exercise may be conducted at the time of the interview.

GENERAL DUTIES

• Performs moderately complex (journey-level) computer systems support work in a help desk call center setting.

• Work involves answering inquiries and coordinating the first-line support primarily over the telephone to external TCOLE licensees and law enforcement staff with automated online systems and software applications.

• Establishes and ensures that appropriate security controls over software are maintained.

• Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.

• Provides assistance in the design, development, and maintenance of various system applications.

• Reviews and provides recommendations regarding the procurement of information technology equipment.

• Supports internal TCOLE staff with automated office equipment in a network environment.

• Sets up equipment for employee use and performs/ ensures proper installation of cables, operating systems, or appropriate software.

• Assists with planning and execution of office moves as it relates to computers, network equipment, and telephone systems.

• Troubleshoots and resolves complex computer-related problems.

• Develops procedures and training manuals and conducts presentations and briefings.

• Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

• Performs job-related duties as assigned.

GENERAL QUALIFICATION GUIDELINES

EXPERIENCE AND EDUCATION

Experience in computer systems support work. Graduation from a standard senior high school or equivalent, supplemented by courses in computer science, is generally preferred. Experience and education may be substituted for one another.

Must possess working knowledge, or ability to rapidly assimilate knowledge, of regulatory information related to TCOLE, State and Federal regulations, legislation, guidelines, policies, and procedures.

KNOWLEDGE, SKILLS, AND ABILITIES

• Familiarity with Call Center environments

• Ability to communicate effectively and professionally

• Knowledge of the practices, principles, and techniques of computer operations

• Knowledge of information security policies and procedures

• Ability to problem solve in stressful situations

• Critical thinking skills

• Knowledge of information systems, software, and hardware

• Familiarity with local and wide area networks

• Skill in the use and support of computers, programs, and systems

• Skill in troubleshooting information systems

• Ability to operate information technology systems

• Ability to troubleshoot and repair equipment

• Ability to engage in a collaborative, results-oriented team environment

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at

VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted.

FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period.

TO APPLY: Jobs may be found at: Job Search (taleo.net)

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to sign in (Link: Job Search (taleo.net))

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. Candidates may be asked to participate in a skills demonstration and/or presentation. Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request. Only applicants scheduled for interviews will be contacted.

As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age, or veteran status, unless an applicant is entitled to the veteran's preference.

This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.