Technical Service Specialist, Industrial Coatings
- Support relationships with both manufacturing and engineering at customer sites.
- Maintain key communication regarding daily projects and line issues.
- Provide technical direction and assistance to customers on the use of product lines.
- Possess working knowledge of paint technologies.
- Respond to questions and concerns regarding product lines and general operations.
- Troubleshoot& resolve paintingissues and problems by providing recommendations on issues related to product, application, inventory and general paint process.
- Assist customer to overcome line problems. Gather data and material samples for analysis, testing and reporting.
- Assist with daily paint consumption, invoices, inventory, and paint ordering.
- Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analysis the data.
- Regularly report data collection results summary internally and to the customer if required. Notify appropriate parties if data reveals results outside of expectations.
- Support monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
- Assist with customer demand forecast, on-site inventory and product orders.
- Support customer projects (LWRs) and test requests. Follow up with chemist for all details. Review and understand results. If requested, report out results with customer.
- Build relationships at all levels, help team deliver value.
- High School diploma/GED required. Additional education/college degree in Engineering/Technical field preferred.
- Minimum of 3-5 years paint application background in a manufacturing environment with industrial liquid coatings alignment.
- Additional experience with industrial painting equipment is highly preferred.
- The ideal candidate must have an understanding of technical (lab, research, etc.) principles and practices, as well as a general understanding of chemical handling and PSM (Process Safety Management.
- Excellent verbal and written communication skills is required.
- The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
- Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.
- Travel required: approx.75-90% (local and domestic).
2 - Professionals (EEO-1 Job Categories-United States of America)
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