Customer Service Rep II 8XY83743

Job Description

Job Description

Customer Service Representative II

Houston, TX 77002

12 months

Overview of the Role:

Join our dynamic customer service team and become an essential part of delivering exceptional customer experiences! This role offers comprehensive paid training and the opportunity to make a real impact by resolving customer inquiries, managing billing questions, and building lasting relationships with valued customers.

Key Responsibilities:

• Handle inbound customer calls with focus on first-call resolution
• Assist customers with billing inquiries and energy consumption education
• Process account commitments and manage customer records
• Support customers with online account and mobile app requests
• Meet daily performance metrics and schedule adherence requirements
• Provide guidance and mentorship to junior team members
• Research and problem-solve to deliver solution-driven results

Required Skills & Qualifications:

• High School Diploma or GED required
• 1+ years of customer service experience

Perks of Working with AP Recruiters & Associates:

• Competitive pay up to $20.18/hour (depending on experience)
• Comprehensive 3-week paid training program
• Full-time 40 hours per week opportunity
• Professional development and career growth opportunities
• Supportive work environment with experienced mentorship
• Opportunity to work with industry-leading clients

About the Client:

Our client is a prominent energy company committed to delivering reliable energy solutions and exceptional customer service. They prioritize innovation, sustainability, and community engagement while maintaining a strong focus on customer satisfaction. The company offers a collaborative work environment where employees can grow professionally while contributing to the essential service of providing energy to communities. With a reputation for excellence and integrity, they continue to expand their operations and seek dedicated professionals to join their team in making a positive impact in the energy sector.