Server Engineer

At Houston Methodist, the Server Engineer is responsible for developing and executing test plans, installations, and documentation support. Plans and manages initial deployments, provides third-level support, and vendor management for server-based products. Plans, designs, and recommends platform modifications or additions to increase system stability, capacity and scalability. Provides implementation planning, management, and support during production rollouts. Monitors and controls performance and health of the server resources. Identifies and diagnoses problems and factors affecting server performance.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Three years IT experience to include two years server administration experience in a large networked environment. An additional two years experience required in lieu of Level 1 certification in assigned area of concentration below

LICENSES AND CERTIFICATIONS
Required

• Must have one of the following: CCA - Citrix Certified Administrator (CITRIX) CompTIA A+ Certification (CompTIA) MCITP - Microsoft IT Professional (Microsoft) MCP - Microsoft Certified Professional (Microsoft) MCSA - Microsoft Certified Solutions Associate (Microsoft) MCSE - Microsoft Certified Systems Engineer (Microsoft) MCSEx - Microsoft Certified Solutions Expert (Microsoft) MCTS - Microsoft Certified Tech Specialist (Microsoft) VCP - VMWare Certified Professional (VMWARE)

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong knowledge of Windows Server Operation Systems, Performance Analysis and Active Directory configuration/support, and Windows Networking
• Knowledge of all major storage protocols
• Ability to capture and repackage software installs for deployment
• Knowledge of System Center Configuration and ability to remotely deploy applications and configure systems
• Ability to troubleshoot, perform root cause analysis and provide problem resolution
• Strong project management skills

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Participates in department and enterprise-wide projects with an emphasis on new technology and process improvement to existing systems.
• Supports the coordination of incident response events from detection to final remediation.
• Provides technical consulting to the Help Desk, application groups and business units and internal customers.

SERVICE ESSENTIAL FUNCTIONS

• Coordinates training and/or documentation for Help Desk staff and Desktop Technicians.
• Provides technical consultation to stakeholders on complex projects.
• Provides performance monitoring, technical support and trouble shooting of servers.
• Tests and deploys application packages and configurations.
• Ensures data integrity through ongoing backups and restores.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Performs monitoring, technical support and trouble-shooting of servers.
• Participates in disaster recovery planning and execution.
• Maintains standards and documentation for server and storage environments.

FINANCE ESSENTIAL FUNCTIONS

• Researches and evaluates vendor proposals for hardware standardization and software solutions.
• Participates in usage assessments to determine appropriate support for legacy systems.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Assists in the design, deployment and documentation for new applications and infrastructure implementations.
• Proactively manages own professional development. Completes My Development Plan (MDP).

SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Three years IT experience to include two years server administration experience in a large networked environment. An additional two years experience required in lieu of Level 1 certification in assigned area of concentration below

LICENSES AND CERTIFICATIONS
Required

• Must have one of the following: CCA - Citrix Certified Administrator (CITRIX) CompTIA A+ Certification (CompTIA) MCITP - Microsoft IT Professional (Microsoft) MCP - Microsoft Certified Professional (Microsoft) MCSA - Microsoft Certified Solutions Associate (Microsoft) MCSE - Microsoft Certified Systems Engineer (Microsoft) MCSEx - Microsoft Certified Solutions Expert (Microsoft) MCTS - Microsoft Certified Tech Specialist (Microsoft) VCP - VMWare Certified Professional (VMWARE)