Residential HVAC Service Manager

Yellowstone Local is proud to represent HVAC Cowboys, an industry leader in residential HVAC services.

Ready to lead a growing residential HVAC service team, develop top-performing technicians, and make a direct impact on the future of a rapidly expanding company?

What's in it for You?

• Compensation: $90,000 - $125,000+ per year, based on experience and performance

• Performance-based bonus opportunities

• Cigna healthcare benefits

• 401(k) with company match on the first 3%

• Company laptop provided

• Leadership role with significant influence on department growth and success

• Long-term advancement opportunities within a fast-growing company

• Family-owned, locally operated business where your input matters

• Opportunity to help build one of the strongest residential HVAC service departments in the Austin market

Why You’ll Love It Here

• Join a fast-growing residential HVAC company focused on excellence, accountability, and customer satisfaction

• Work alongside ownership and leadership that values initiative, performance, and professional development

• Help shape department processes, training programs, and team culture

• Lead a team that is committed to continuous improvement and delivering exceptional service

• Be part of a collaborative environment where service, installation, dispatch, and office teams work together toward shared goals

• Play a key role in developing future HVAC technicians and leaders

• Gain the opportunity to make a lasting impact on a growing organization

Your New Role

• Lead the daily operations of the residential HVAC service department in West Austin, TX

• Manage and support service technicians, maintenance technicians, and service sales team members

• Monitor technician performance, productivity, customer satisfaction, and department KPIs

• Coach team members on HVAC diagnostics, customer communication, service processes, and sales performance

• Drive residential HVAC service revenue, maintenance agreement growth, indoor air quality opportunities, and replacement leads

• Review service calls, invoices, estimates, job notes, and photos to ensure quality standards are met

• Assist with ride-alongs, field training, technical support, and technician development

• Resolve customer concerns and help maintain a high level of customer satisfaction

• Collaborate with dispatch, installation, office staff, construction teams, and ownership to improve operational efficiency

• Track and manage key performance indicators including callback rates, close rates, average ticket value, maintenance conversions, and profitability

• Participate in recruiting, onboarding, training, and retention efforts

• Foster a culture built on professionalism, accountability, teamwork, and continuous growth

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• At least 5 years of experience in the HVAC industry with a strong residential service background

• Previous experience in HVAC service management, service leadership, or HVAC operations management

• Strong knowledge of residential HVAC diagnostics, troubleshooting, airflow, comfort solutions, system performance, and indoor air quality (IAQ)

• Demonstrated success coaching technicians and improving service and sales performance

• Experience managing service department KPIs, performance metrics, and profitability goals

• Strong leadership, team-building, and accountability skills

• Excellent communication and customer service abilities

• Ability to thrive in a fast-paced, growth-oriented environment

• Strong organizational and problem-solving skills

• Experience with ServiceTitan or similar HVAC service management software preferred

• Valid driver's license and insurable driving record

• Ability to support technicians in the field and conduct ride-alongs as needed

HVAC Cowboys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow