Residential HVAC Service Manager

Yellowstone Local is proud to represent HVAC Cowboys, an industry leader in residential HVAC services.

If you're an experienced HVAC leader who enjoys developing technicians, improving operations, and delivering outstanding customer service, this is your opportunity to help shape the future of a growing residential service department.

What's in it for You?

• Annual pay of $90,000 to $125,000 or more, based on experience and performance.

• Performance based bonus opportunities.

• Cigna healthcare benefits.

• 401(k) with company match on the first 3%.

• Company laptop provided.

• Leadership position with the opportunity to influence department performance and future growth.

• Long term career advancement with a fast growing company.

• Family owned, locally operated business where leadership values your ideas and contributions.

• Opportunity to help strengthen one of the leading residential HVAC service teams in the Austin market.

Why You'll Love It Here

• Join a residential HVAC company focused on quality workmanship, accountability, and customer satisfaction.

• Work directly with leadership that encourages initiative, professional growth, and continuous improvement.

• Help refine service processes, technician development, and team standards.

• Lead a team committed to delivering exceptional service to homeowners.

• Collaborate with dispatch, installation, office staff, and leadership to improve daily operations.

• Play an important role in developing future technicians and service leaders.

• Build your career while making a meaningful impact on a growing organization.

Your New Role

• Lead the day to day operations of the residential HVAC service department in West Austin, Texas.

• Supervise and support residential service technicians, maintenance technicians, and service sales team members.

• Monitor technician productivity, customer satisfaction, department performance, and key performance indicators.

• Provide coaching on residential HVAC diagnostics, troubleshooting, customer communication, service procedures, and sales performance.

• Support growth in residential HVAC service revenue, maintenance agreements, indoor air quality solutions, and replacement opportunities.

• Review service calls, estimates, invoices, job notes, and photos to maintain quality standards.

• Conduct ride alongs, provide field support, assist with technical training, and help technicians continue developing their skills.

• Resolve customer concerns while maintaining a high level of customer satisfaction.

• Work closely with dispatch, installation, office staff, construction teams, and ownership to improve efficiency.

• Track important performance metrics including callback rates, close rates, average ticket value, maintenance conversions, and profitability.

• Assist with recruiting, onboarding, training, and employee retention.

• Promote a culture centered on teamwork, professionalism, accountability, and ongoing improvement.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Minimum of 5 years of HVAC industry experience with a strong background in residential service.

• Previous experience in HVAC service management, service leadership, or HVAC operations management.

• Strong understanding of residential HVAC diagnostics, troubleshooting, airflow, comfort solutions, system performance, and indoor air quality.

• Proven ability to coach technicians and improve both service quality and sales performance.

• Experience managing department key performance indicators, operational metrics, and profitability goals.

• Strong leadership, organizational, and team development skills.

• Excellent communication and customer service skills.

• Ability to succeed in a fast paced, growth focused environment.

• Strong problem solving and decision making abilities.

• Experience using ServiceTitan or similar HVAC service management software is preferred.

• Valid driver's license with an insurable driving record.

• Ability to provide field support and complete ride alongs with technicians when needed.

HVAC Cowboys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow