Product Specialist

Job Summary:

The Product Specialist aids contracted agents with an insurance carrier through the certification process, navigating the agent portal, and answers any questions the agent may have about that company. The goal of the Product Specialist is to increase Empower's revenue with that carrier by assisting those agents.

Supervisory Responsibilities:

· None.

Duties/Responsibilities:

· Assisting with completion of application and other necessary paperwork for certification with their contracted carrier.

· Calling contracted agents to remind them to complete their certification paperwork to become ready to sell.

· Getting as many contracted agents certified as possible.

· Assisting contracted agents that are contracted with various carriers with any questions they may have.

· Assisting contracted agents with utilization of the carrier's website.

· Following up with contracted agents on a regular basis for any needs, certifications, or to answer questions in support of the agents.

· Advocating for the insurance company to bring new agents to that company.

· Performing other related duties assigned.

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Ability to multi-task.

· Time management for projects, workflow, and deadlines.

· Ability to clearly explain processes for selling insurance policies and packages through proper certifications with various carriers.

· Proficient with Microsoft Office Suite or related software.

Education and Experience:

· High school diploma or equivalent required

· Life and Health insurance license is helpful but not required.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Ability to Commute:

• Harlingen, TX 78550 (Required)

Work Location: In person