Affordable Lease-up Coordinator (Austin)

Roers Companies is seeking an energetic, dedicated professional to join our team as an Affordable Lease Up Coordinator.

Location: Remote (The selected Candidate Should be based in TX and will have heavy periods of travel within TX)

About Us

Roers Companies is a 2025 USA Today Top Workplace and a national leader in multifamily real estate investment, development, construction, and property management. Headquartered in Plymouth, Minnesota, we’re on a mission to elevate multifamily housing by developing and operating market-rate and affordable apartments in growing neighborhoods. Since our founding in 2012, Roers Cos. has developed more than $4 billion in real estate, representing 15,000+ homes across the Midwest, Mountain Southwest, and Sunbelt regions. Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.

About You

You’re passionate about your work and strive to achieve ambitious goals. You offer an extra hand and aren’t afraid to ask for help when needed. You act with integrity and empathy for the people around you. You get the big picture while executing the little details. In other words, you share our corporate values — passion, work ethic, teamwork, integrity, and ownership mindset.

Responsibilities

The role of the Affordable Lease-up Coordinator is to provide phone and email support to affordable lease-up properties.

• Determine and document prospect questions.
• Act as the first point of contact for prospects with questions on specific affordable housing projects.
• Knowledgeable in max rent and income guidelines and affordable housing requirements.
• Assists applicants with the application process by explaining all applicable forms.
• Review applications for accuracy, completeness and guides applicant to the next step in the process.
• Assist applicants in scheduling tours or onsite application appointments.
• Process applications remotely and submit to compliance.
• Complete daily and weekly reports as requested.
• Inputs all traffic and applications in the property management system regularly.
• Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
• Maintains customer service and excellent relations with prospects and employees.
• Other tasks & duties as assigned based on business need.

Requirements

• High School Degree or GED
• 1+ year in a professional office environment
• Demonstrated general knowledge of Property Management desired
• Strong interpersonal, oral and written communication skills.
• Must be organized, detail oriented and have good time management skills.
• Experience within residential real estate is preferred
• Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions.
• Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems.
• Knowledge of Yardi or Property Management software strongly preferred.
• As applicable, advanced knowledge of Affordable Housing Programs.
• As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
• Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
• Proven outstanding customer service.
• Listen and record accurately.
• Team-oriented and flexible/multi-tasking.

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