Regional Vendor Program Manager (CIS), IT Services

DESCRIPTION

The Regional Vendor Program Manager (CIS) is responsible for managing complex cross-functional vendor management initiatives that have cross-organizational impact. The role requires the ability to think strategically, act tactically, analyze vendor performance effectively, and display strong relationship management and critical thinking skills. The candidate must be able to build strong working relationships - both internally and externally - and demonstrate exceptional organizational skills and attention to detail.

The Regional Vendor Program Manager (CIS) is viewed as a subject matter expert in their domain and are consulted by both levels above and below. They develop and implement processes to address not only short-term vendor performance issues but also position the organization for long-term success in vendor relationships. Engagement and relationship-building with vendors and internal stakeholders are essential to this role.

The ideal candidate will have proven executive-level communication skills and the ability to easily shift between macro and micro perspectives, balancing operational vendor management, strategic planning, and performance optimization responsibilities. They must be organized, detail-oriented, and have an analytical way of thinking, with the ability to dive deep into vendor performance metrics and service delivery processes.

Key job responsibilities
Own and drive the overall strategy and execution of a large vendor management program, managing its lifecycle from concept to delivery.

Develop and implement vendor allocation strategies, performance metrics, and management processes that drive measurable results and set the organization up for long-term success.

Partner with stakeholders, customers, and internal teams to determine vendor priorities, resource allocation, and program objectives.

Manage difficult, cross-functional projects related to vendor management, delivering high-quality results that improve efficiency, compliance, and operational excellence.

Drive crisp decisions about vendor selection, work allocation, and performance management, proactively identifying and mitigating risks before they become roadblocks.

Identify, develop, and implement efficiency opportunities and best practices to drive operational excellence and efficiency in vendor management.

Develop and maintain comprehensive vendor capability maps and performance tracking mechanisms.

Lead quarterly business reviews (QBRs) with key vendors, synthesizing performance data and driving improvement initiatives.

Monitor and facilitate progress against vendor performance goals and targets – strategic, operational, and financial.

Partner and work with other business units, including TSI, to influence strategic directions in vendor management.

Contribute and assist leaders in the annual planning process, vendor allocation, and portfolio management of vendor resources.

Deliver standardized, scalable, automated solutions to ensure effective vendor performance tracking and optimization.

Manage program communications, including executive-level reporting on vendor performance, spend analysis, and strategic recommendations.

Be a people-focused organizational leader. Help grow talent by willingly imparting your skills and knowledge in vendor management, serving as a mentor and developer of others.

About the team
The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS design, plan, build, maintain and deprecate the infrastructure in all corporate offices worldwide. This includes running Amazon’s corporate campus & building infrastructure worldwide.

Everything from deploying and maintaining the wired and wireless networking to printers, to the meeting experience in our conference rooms. Where there’s technology at play in these buildings, CIS is responsible for the customer experience and measuring the end-to-end performance. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.

BASIC QUALIFICATIONS

- 6+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Strong analytical and critical thinking skills, with the ability to navigate ambiguity in complex business environments
- Excellent communication skills, both verbal and written, with the ability to influence senior leadership
- Track record of building and maintaining stakeholder relationships.
- Ability to analyze data, report key trends, and make business recommendations.