Head of Stores
Head of Stores (Confidential)
We are partnering with a high-growth, for-profit retail organization to identify a Head of Stores to lead and scale a multi-unit store portfolio in a fast-paced, performance-driven environment. This is a senior leadership role with full ownership of store-level sales, profitability, and execution.
Key Responsibilities
- Lead, coach, and hold accountable a multi-layered field organization including Regional/District Managers and Store Leaders
- Build a performance-driven culture with clear expectations, strong accountability, and a focus on results
- Read and interpret P&Ls at a detailed level and translate insights into clear direction for the field
- Analyze business performance and take immediate action to improve comp sales, margin, and overall store results
- Own and manage key performance indicators including sales, margin, payroll, shrink, and store productivity
- Identify underperforming stores and markets and lead targeted turnaround efforts with urgency
- Lead integration of newly acquired store groups, quickly stabilizing operations and embedding company culture, standards, and accountability
- Partner closely with Merchandising and Supply Chain to ensure strong product flow and in-store execution
- Ensure consistent execution of merchandising, pricing, and in-store standards across all locations
- Provide direct, actionable feedback from the field to influence assortment, pricing, and allocation decisions
- Collaborate with HR on hiring, retention, performance management, talent development, and succession planning
- Reinforce a strong, value-driven customer experience across the store fleet
- Drive disciplined store execution, communication, and routines while enforcing core operational standards
Qualifications
- 10+ years of progressive retail leadership experience
- Significant multi-unit leadership experience at Director, Regional, or VP level
- Strong apparel retail background required
- Proven track record of driving sales and profit in a high-volume retail environment
- Experience leading geographically dispersed store teams
Skills & Experience
- Strong financial acumen with the ability to read and act on P&Ls, payroll, and productivity metrics
- Deep understanding of store economics including labor modeling, margin management, and cost control
- Ability to quickly diagnose performance issues and implement practical, results-oriented solutions
- Strong leadership presence with a bias for action and accountability
- Excellent communication and team-building skills
- Ability to operate in a fast-paced, high-expectation, performance-driven environment
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