Technician Helpdesk I
- Respond to user inquiries via phone, email, chat, or in-person.
- Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
- Log all support requests in the ticketing system and maintain accurate documentation.
- Escalate unresolved issues to Level 2/3 support or appropriate teams.
- Assist with user account setup, password resets, and access permissions.
- Perform routine maintenance tasks such as software updates and system checks.
- Provide excellent customer service and follow up to ensure user satisfaction.
- Maintain inventory of IT equipment and supplies.
- Support onboarding and offboarding processes for employees.
- High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
- 0–2 years of experience in IT support or helpdesk environment.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer-focused with a positive attitude.
- On-site work
- May require occasional evening or weekend support.
- Ability to lift and move IT equipment as needed.
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