911 Dispatcher

:

Dispatches calls for emergency and non-emergency situations for the County. Provides information to police and fire units, connects callers with County and City services, and files and organizes warrants as needed.

Essential Functions/ Job Competencies/ Physical Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Sets priorities among incoming events and dispatches the police to necessary locations using both radios and computers.
• Maintains radio contact to ensure accurate status of the exact location of equipment and personnel.
• Receives and transmits telephone and radio emergency calls, as well as non-emergency calls, complaints, and inquiries from the public.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of modern office procedures and methods including computers and applicable software.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of policies and procedures for emergency medical dispatch (EMD).

Skills and Abilities:

• Skill in organization and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in remaining calm in stressful situations.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to operate two-way radio.
• Ability to evaluate and prioritize calls.
• Ability to build and maintain effective working relationships with others.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to project a positive and professional image of the County of La Salle.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all La Salle County policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position will require the employee to work in the following types of work environments

Never

• Street environment (near moving traffic)
• Ranch Properties

Seldom

• Outdoor environment
• Vehicles
• Warehouse environment

Frequently

• Office or similar indoor environment
• Confined space

Position will require the employee to be exposed to the following environmental elements

Never

• Moving mechanical parts
• Toxic or caustic chemicals or substances

Seldom

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Communicable diseases
• Fumes or airborne particles
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Sometimes

• Individuals with known violent backgrounds

Frequently

• Individuals who are hostile or irate

Position will require the employee to travel

Never:

• National travel
• International travel

Seldom

• Local travel
• Regional travel

Minimum Qualifications

Required Education and Experience

• High school diploma or G.E.D.
• Must be a U.S. Citizen
• Must have a valid Driver's License

If you thrive in a fast-paced environment, have exceptional organizational skills, and possess strong communication abilities, we encourage you to apply for the position of Dispatcher.

Job Type: Full-time

Pay: $17.96 - $21.00 per hour

Expected hours: 43 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Holidays
• Overnight shift
• Rotating weekends

Work Location: In person