Front Desk Agent
We are looking to add an upbeat, enthusiastic Flexible (AM & PM Shift) Front Desk Agent to our team to provide great service and memorable experience to our guests. Benefits for the Hotel Front Desk Agent:
- Health, dental and vision insurance (full-time employees)
- Paid Time Off (full-time and part-time employees)
- 401K plan with company match (full-time and part-time employees)
- Hotel discounts (full-time and part-time employees)
- Paid holidays (full-time employees)
- Early access to earned wages
- The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
- Provide information about our hotel, available rooms, rates, and amenities
- Assist guests and resolve guest challenges to ensure 100% guest satisfaction
- Accurately conduct all cash handling and credit card processing activities
- Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
- Perform any other job related duties as assigned
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like OnQ or Opera
- Customer service experience
- Excellent communication and organizational skills
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