Operations Manager

We’re hiring an Operations Manager to oversee the day-to-day operations of our property management business and handle the tactical work related to it. This is a high-accountability, execution-focused role. You’ll manage our virtual property management team, coordinate with vendors, and ensure our systems are followed and clients are well taken care of. If you’re detail-oriented, driven by results, and love making sure operations run smoothly, this is your opportunity to join a fast-growing company and make a real impact. You’ll work in person at our Houston office and lead the charge in delivering a consistent, high-quality experience for both clients and residents. Responsibilities: • Ensure delivery of "White Glove" Client experience, which drives retention and referrals • Manage and execute day-to-day property management operations • Oversee remote team members and hold them accountable for daily and weekly tasks • Coordinate with vendors for maintenance, inspections, and make-ready work • Drive performance metrics across delinquency, renewals, lease compliance, and service requests • Monitor task completion using systems like AppFolio, LeadSimple, and Trello • Ensure a high-quality client and resident experience through timely, proactive communication • Maintain and enforce internal SOPs and improve them when needed • Step in to resolve escalated issues and keep operations moving without bottlenecks • Partner with the Integrator and other team leads to support cross-functional goals • Track and report key performance indicators (KPIs) regularly Qualifications: • A valid Real Estate License is required for this job • 3+ years of experience in property management, operations, or a related field (single-family preferred) • Proven ability to lead and hold remote teams and vendors accountable • Strong organizational skills with a track record of executing systems and processes • Tech-savvy and comfortable using platforms like AppFolio, LeadSimple, Trello, Google Workspace • Excellent communication skills — both written and verbal • High attention to detail and a follow-through mindset • Comfortable working full-time in-office (Downtown Houston location) • Must be eligible to work in the U.S. without sponsorship Bonus Qualifications: • Experience with EOS or similar operational frameworks • Bilingual (Spanish/English) • Familiarity with Landlord/Tenant laws • Previous experience managing offshore/VA team members About Company: If you're the kind of person who loves helping others, solves problems with a smile, and thrives in a fast-moving environment, you’ll fit right in here. We’re not just a property management company. We’re a team on a mission to simplify real estate investing and strengthen communities. What makes us different? It starts with THE CUT — our six core pillars: Trust, Hospitality, Empowerment, Creativity, Urgency, and Tribe. Here, you’re trusted to take ownership, empowered with tools and training, and surrounded by a team that supports you. We reward initiative, celebrate wins, and believe in doing work that matters. No micromanaging. No corporate red tape. Just smart, motivated people solving problems, helping clients, and growing every day. If you want to be part of a company that values speed, creativity, and team culture — and you’re ready to make an impact — we want to hear from you.