Housing Administration Coordinator

: Job Summary Responsible for implementing and managing the day-to-day responsibilities of housing administration processes including housing applications, occupancy management, the online MyHousing portal, supervision of student desk staff, and any other processes related to housing administration. Plan, develop, and execute the online housing application processes for renewal, sign-up, and new applicants. Manage housing assignments, cancellations, and room changes for each semester. Perform regular audits of all residential data as it relates to the housing management system. Create custom reports as requested by University Housing staff. Troubleshoot staff and student questions as it relates to applications, occupancy, room changes, cancellations, and move-in and move-out processes. Coordinate all communication for prospective residents. Reports to the Associate Director of Housing Administration. Minimum Education and Experience Bachelor's degree. One to three years of front line customer service experience. Three to five years of administrative experience. Preferred Education and Experience

• Master's degree in a related field with at least 1-year experience in Residential Life, Housing, Student Affairs, higher education administration, or similar areas
• Previous experience with housing assignments, occupancy management, assessment, database management, student staff supervision, and customer service
• Familiarity with StarRez is also preferred

Essential Duties and Responsibilities

• Manage all aspects of the housing assignments process; including applications, assignments, room changes, cancellations, wait lists, and audit of check-in/check-outs. Work directly with campus partners including but not limited to, Living Learning, Residential Camp & Conference Services, AccessAbility Resource Center, International Center, Honors College, and Undergraduate Office to ensure that housing assignments are completed with efficiency, accuracy, and high-quality service.
• May supervise and train student staff who serve as the front-line customer service for University Housing. Perform supervisory responsibilities in a manner consistent with departmental, institutional, and legal expectations, provide ongoing communication regarding performance including informal and formal coaching conversations, approve time sheets, and conduct professional development.
• Coordinate with other University Housing staff to create and manage processes within StarRez housing management system. Processes can include online employment applications, work orders, maintenance and inventory, packages, website changes, and billing updates. Implement the occupancy verification process, including generating rosters or reports, and collaborate with University Housing staff to verify occupancy.
• Coordinate with Housing Operations regarding communication with all prospective residents through move-in. Act as the University Housing liaison for all prospective resident events including various orientations and university recruitment events. Manage all prospective and current resident email communications.
• Perform regular audits and establish all necessary procedures to ensure all rosters, residential data, and report information is accurate, current, and properly shared within University Housing, with campus partners, and within all impacted systems. StarRez testing for all upcoming application processes and implementations.
• Respond and direct information received through the University Housing email accounts.
• Complete other duties and assignments as assigned by the Associate Director of Housing Administration.

Physical Activities Working Conditions Additional Information Remote Work Notice: After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval What We Can Offer UT Dallas aims to attract and retain talented faculty and staff to support the university's mission. We offer a comprehensive compensation and benefits package.

• Medical
• Dental
• Vision
• Paid time off
• Retirement
• Life insurance
• AD&D coverage

UT Dallas also offers employee wellness programs, tuition assistance, and professional development through their BRIGHT Leaders program and a variety of virtual learning platforms. BRIGHT Leaders aims to support, encourage, and serve as a resource to cultivate and nurture effective leadership at all levels by providing trainings and resources to help all UTD employees grow their leadership skills. Visit our benefits webpage, for more information. If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team! Special Instructions Summary Important Message 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator .