Warranty Clerk

Job Description

Job Description

Are you looking to join the car business? Consider joining the Brinson Auto Group team today! Our dealer, Brinson Ford Lincoln of Corsicana is seeking an outstanding and friendly Service Advisor/Warranty Clerk with excellent customer service skills. At Brinson we value and reward not only your skills but your effort too!

Since first opening our doors in 1992, Brinson Auto Group has been serving the North Texas area as a top automotive group. We work hard to earn the respect and trust of our customers and take pride in providing a world-class shopping experience through sales, service, and parts.

Brinson Auto Group Offers:

• Great Pay
• Many benefits
• Outstanding Work Environment
• Advancement Opportunities

Job Summary

A Warranty Clerk ensures that the dealership is paid for all product maintenance parts or replacements covered under a warranty. They organize, process and review warranty claims made by the customers.

Specific Job-Related Duties and Responsibilities

• Prepare warranty on all repair order conditions that are covered under warranty
• Prepare warranty information for all failed parts bought by customers
• Keep ledger of all parts returned for warranty. Maintain record of all documents for proof of shipment.
• Make and file copies of all claims, credits, debits, etc. of each warranty.
• Answer warranty questions for service, parts, and sales departments.
• Maintain value, quality, and integrity

General Company Related Duties and Responsibilities

• Report to work within acceptable time frames and company standards.
• Maintain appropriate degree of professionalism towards customers and coworkers.

Qualifications

• Minimum high school diploma or GED required.
• Minimum of 1-year experience in Parts or Service Department preferred
• Ford Warranty Experience
• Basic computer & phone skills (Internet, MS Outlook)
• Excellent Communication and customer service skills
• Understand deadlines and be able to apply the appropriate sense of urgency to all tasks.
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast-paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

Working Conditions

The employee will work indoors in a professional office environment.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.