Product Support Engineer
- Provide comprehensive product support by collaborating with production teams to identify, troubleshoot, and resolve technical issues with existing products
- Determine root causes of product challenges and implement effective corrective actions to prevent recurrence
- Create, revise, and maintain Installation, Operation, and Maintenance (IOM) guides for new and existing products, ensuring clarity and technical accuracy
- Improve work cell efficiency by collaborating with production staff to enhance workspace organization, develop custom fixtures, and design specialized test equipment
- Develop and maintain detailed work instructions for production teams, ensuring clear, step-by-step guidance for manufacturing and assembly processes
- Collaborate with Quality, Production, and Engineering teams to address product-related issues and implement continuous improvement initiatives
- Maintain accurate records of product modifications, issues, and resolutions using appropriate documentation systems
- Support customer technical inquiries related to product installation, operation, and maintenance
- Participate in product testing and validation activities to ensure products meet specifications and quality standards
- Bachelor’s degree in Engineering (Mechanical Engineering preferred)
- 0-3 years of experience in product support, manufacturing engineering, or related role (entry-level candidates with strong academic background will be considered)
- Strong hands-on technical skills and mechanical aptitude
- Experience with Windows and Microsoft Office suite
- Analytical and problem-solving abilities with systematic approach to troubleshooting
- Proficiency with CAD software (SolidWorks, AutoCAD, or similar) for reviewing designs and creating technical drawings
- Able to read and interpret engineering drawings, specifications, and technical standards
- Ability to work both independently and collaboratively in a manufacturing environment
- Experience with Root Cause Analysis and continuous improvement methodologies
- Excellent communication skills with the ability to explain technical concepts to audiences
- Strong interpersonal abilities to collaborate effectively across all departments
- Problem-solving mindset with attention to technical details
- Self-motivated with the ability to work independently while supporting team objectives
- Practical approach to engineering challenges with willingness for hands-on work
- Commitment to continuous learning and professional development
- Ability to move around the shop to access work cells and products
- Ability to lift light to medium items (30lbs)
- Ability to use hand and power tools to disassembly or assembly products as needed
- Extended periods of computer use for design work and documentation
- Primary work environment is a standard office setting with engineering workstations
- Regular visits to manufacturing floor as needed
- Nonhazardous industrial environment with standard safety protocols
- Standard business hours: Monday Friday, 8:00 AM 5:00 PM
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