In-House Service Spec-1
Roles & Responsibilities
Roles & Responsibilities:
- Quickly answer and triage inbound customer calls (30-40 calls avg. per day)
- Provide dedicated phone support, document and assist in resolving entry level inquires for Pyxis equipment
- Adhere to communication procedures, guidelines, and policies
- Meet SLA targets
- Creates tickets in Salesforce
- Asks probing questions to caller to get more detail and document on ticket
Experience Required
Experience
- 2+ years of proven customer support experience in a call center environment
Skills & Certifications
Skills
- Strong interpersonal skills
- Strong written communication
- Ability to creatively solve problems
- Familiar with ticketing CRM systems; Salesforce preferred
- Ability to work well as a team and independently
- Knowledge of microsoft office products
- Speaks well, documents quickly and clearly, can multitask, follows instructions
Preferred Technical Experience:
- Ability to communicate technical language to a non-technical audience
- Entry Level Software installation and troubleshooting
- Entry Level Hardware Installation and troubleshooting
- Entry Level peripherals installation (Scanners, Printers...)
- Entry Level of Networking topology, terminology
Duties, Activities and Responsibilities breakdown
- Customer Service Support - 80%
- Administrative/Other - 20%
Training:
- Phone, CRM and Product overview will be provided
Eligibilities & qualifications
Desired Qualifications:
- High School Diploma or GED
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