Quality Improvement and Risk Management Specialist

Position : Quality Improvement and Risk Management Specialist
Classification : Full-time, Exempt
Reports to : Manager ,QI & Risk Management or designee
Company : DePelchin Family Services
Location : Houston, TX
Benefits : Robust benefits package, generous PTO, matching retirement

Position Description :
The QI and Risk Management Specialist plays a key role in advancing a culture of continuous improvement, regulatory compliance, and risk awareness. This position supports quality improvement and risk management activities, data collection and analysis, incident monitoring, and improvement initiatives that enhance service delivery and client outcomes. The Specialist collaborates with internal departments to ensure adherence to agency policies, contract requirements, licensing standards, and accreditation benchmarks.

Primary Responsibilities :

• Assist in implementing the agency’s Performance and Quality Improvement (PQI) Plan and related strategies.
• Collect and analyze program data to monitor service quality, identify trends, and support continuous improvement initiatives.
• Support the planning and facilitation of CQI and Risk Management Committee meetings, peer reviews, and focus groups.
• Contribute to the preparation of internal and external quality reports, dashboards, and presentations.
• Participate in performance improvement projects and recommend data-informed actions.
• Monitor and track incident reports to ensure proper documentation, follow-up, and trend identification.
• Assist in conducting root cause analyses and documenting action plans to reduce future risk.
• Assist with compliance monitoring to ensure adherence to licensing regulations, contract requirements, and COA accreditation standards.
• Help coordinate mock audits, document reviews, and readiness activities for site visits or reviews.
• Maintain documentation and evidence to support ongoing accreditation and quality improvement activities.
• Assist with the development, revision, and formatting of organizational policies and procedures to ensure alignment with regulatory standards and best practices.
• Support the internal policy review and approval process by organizing materials, tracking policy updates, and coordinating with department leads.
• Maintain the agency’s policy software to ensure documents are up to date, accessible, and compliant with licensing, contract, and accreditation standards.

Qualifications :

• Bachelor's degree.
• Specific training in Continuous Quality Improvement, Risk Management and Compliance preferred.
• Two (2) years’ experience working in social service capacity/setting. Working knowledge of quality improvement and accreditation processes, preferred.

Knowledge, Skills, and Abilities :

• Knowledge of non-profit services and programs.
• Possess persuasive, clear, and strong oral and written communication skills.
• Must be proficient in Microsoft Excel and Word.
• Ability to read and interpret data, information, and documents.
• Ability to work effectively under time constraints to meet deadlines.

Work Conditions :

• Environment: Hybrid
• Range of Schedule: Mon – Fri, 7:00 am to 8:00 pm
• Travel: Occasional - Uses own vehicle on agency business but does not transport clients. (Must have a valid Texas driver license and current auto insurance)

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.