Support Engineer Team Lead
KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in knowledge management.
The Support Team Lead will work closely with the Head of Support, DevOps, and Development teams to lead the Support team located in Dallas and represent KMS Lighthouse as a professional and technical authority for clients.
The lead in this role must be able to take initiative and effectively communicate with their team, senior leadership and clients.
Responsibilities:- Function as the primary technical team player and coach
- Responsible for leading the support team in day to day operations
- Providing a high level of troubleshooting for our major clients in North America and around the Globe
- Generate and provide reports to upper management
- Receiving tickets, screening them, distributing to specialized team members, and working on tickets
- Working closely with the team leader, other members of the support team, as well as collaborating with DevOps and the Development teams
- Troubleshooting incidents and system events; escalating to specialized teams when necessary
- Taking an active role in the customer lifecycle and business continuity events
- Interfacing with clients for live troubleshooting and/or technical calls
- Medical, Dental, Vision
- 401K & 401K Match
- PTO & Sick Days
- 11 Paid Holidays
REQUIREMENTS
- 6+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients
- Prior experience supporting a SaaS is required
- Must have prior experience in Linux administration and scripting
- Knowledge of Tomcat, Apache, Jetty, and Nginx
- Must have prior experience working with Microsoft Azure or other Cloud Providers
- Knowledge of Windows administration
- Experience working with Virtualization systems (VMWare or other)
- Open for work at unusual hours when required.
- Leadership skills and abilities are a must
Recommended Jobs
Customer Account Partner
A Place Where People Matter – Growing our People to Grow Our Business We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to …
Quality Assurance Technician
Roles & Responsibilities Key Duties & Responsibilities: Monitor production processing via random QA audits Conduct necessary quality inspections using proper equipment and techniques Cond…
Equipment Operator
Job ID: 512545 Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfol…
Wet Utilities: Pipelayer Helper: English Application
Position: Pipelayer Helper Department: Wet Utilities Location: Greater Austin Area Pay: Competitive based on experience Who we are: DNT Construction LLC is a trusted civil contract…
PA/NP - Corpus Christi
Job Description Job Description Description: We are seeking a passionate PA/NP to promote and maintain patient health across the care continuum. In this role, you will conduct comprehensive heal…
Discover Marble Falls: Your Next Travel Nursing Adventure!
Registered Nurse - Perioperative Nurse - Operating Room - Travel - (OR RN) Embark on an exciting travel nursing adventure in Marble Falls, where stunning landscapes meet a vibrant cultural scene! As …
People Services Analytics Specialist (remote, contract)
Job Mobz is part of a family of incredible brands alongside Flawless Recruit and Recruiter.com. Together, we provide talent acquisition services to fit the unique hiring challenges of our clients…