Customer Service Representative I

About the Role:

Are you passionate about delivering exceptional customer
service in a fast-paced, team-oriented environment? As a Customer
Service Representative I, you'll be the first point of contact
for clients, website users, prospective residents, and current residents of
apartment communities utilizing Yardi's products and
services. You'll handle inbound calls, emails, and chats, providing
information and support tailored to an assigned client group. Responsibilities
include answering leasing inquiries, assisting with resident service
requests, and offering web application guidance. This role is ideal for
detail-oriented individuals eager to develop their skills while delivering
outstanding support.

What You’ll Do:

• Respond to inbound calls, emails, and chats from prospective
  and current residents, clients, and website users regarding apartment
  communities.
• Provide detailed information on available
  apartments, assist with leasing inquiries, and support residents with
  facility service requests.
• Deliver technical and navigational assistance for
  web applications related to Yardi’s products and services.
• Develop expertise in supporting an assigned client
  group by continuously building product knowledge and customer service skills.

Who You Are:

• High School Diploma or GED
• Two (2) years of customer service experience
• Proficiency in MS Office and Internet Explorer
• Ability to communicate effectively, cooperatively, and
  persuasively
• Ability to nurture a cooperative, team-oriented environment
• Ability to treat all employees and clients with respect and
  dignity
• Ability to prioritize and execute tasks within a fast-paced
  environment
• Determination and self-motivation
• Strong problem-solving skills
• Good organizational skills
• Ability to prioritize in a fast-paced environment with
  multiple tasks
• Excellent written and verbal communication skills,
  including appropriate grammar and punctuation
• Attention to detail

Ideal to have:

• Two (2) years of experience in real estate or leasing
  industry
• One (1) year of experience in a high-volume call center
  environment
• Experience with Real Estate software applications,
  especially the following: Yardi, CTI, MRI, JD Edwards, Skyline, Timberline,
  Rent Roll, OneSite, AMSI, or Great Plains
• Knowledge of Federal Fair Housing Laws

Real Estate runs on Yardi. About
Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We’ve created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products. We offer a dynamic work environment,
comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the
opportunity you've been waiting for. Join us and be part of a team
that empowers clients worldwide with innovative solutions and exceptional
service!

#TeamYardi. #YardiCareers #hiring

$20/hr

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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