Account Associate, Personal Lines

Company Overview
As one of the largest independent insurance agencies in Texas, we are proud to be recognized for our exceptional, values-driven culture and consistently named among the best places to work. Our reputation reflects our commitment to outstanding client service, meaningful philanthropic efforts, employee well-being, strong financial stewardship, and a promising future.

Position Summary
Responsible for assisting high net worth account managers of the Personal Lines Department in providing excellent customer service to clients.

Essential Duties and Responsibilities

• Responsible for checking policies for accuracy and rates, invoicing and assisting account managers. Learn how to make sure all correspondence is properly entered into the EPIC system.
• Cancellations and reinstatements process per the agency workflow. Obtain necessary information off the carrier website, follow-up on payments and send appropriate correspondence to the customer.
• Process and invoice the final cancellations.
• Exposure to and process endorsements and non-download renewals per the agency workflow.
• Obtain information/documentation from the carrier, processing, invoicing, and sending appropriate correspondence to the customer.
• Processing of daily download reports, per the agency workflow.
• Handling client billing questions and documenting all correspondence per the agency workflow.
• Learning the different coverages within the Personal Lines Department, specifically in the high-net-worth segment. Learning the difference between standard carriers and surplus lines.
• Effectively and accurately document activities and correspondence within the EPIC system per the agency workflow.
• Exposure to the claims process and how it relates to customers and carriers within the Personal Lines Department. Processing on-line inquiries.
• Learning how to work efficiently and effectively to help keep backlog to a minimum.

Qualifications and Experience

• Bachelor's degree preferred
• Having or acquiring state licensing once hired (we can get you licensed)
• Passion and dedication for continued learning
• A foundational understanding of Microsoft Office; comfortable with modern technology

Compensation and Benefits

• Competitive compensation package.
• Structured professional development and career growth opportunities.
• Generous paid time off and recognized holidays.
• Comprehensive benefits package, including company 401(k) match.
• Gym membership reimbursement.
• This role will be hybrid 3 days in the office, 2 days remote weekly after the training period (about 6 weeks) and can be located in our Houston or Dallas office.

Hotchkiss Insurance is an Equal Opportunity Employer and a drug-free workplace.

All applicants must be authorized to work in and currently reside in the United States.

No agencies or third-party inquiries.