Healthcare Customer Service Specialist

Healthcare Customer Service Specialist

Location Fort Worth, TX | Hybrid

COMPENSATION & SCHEDULE

• $20.00 per hour

• Must be available Monday–Friday between 7:00am–9:00pm CT and Saturdays 8:00am–6:30pm CT; scheduled shifts fall within these hours

• W2 employment

ROLE IMPACT: As the first point of contact for healthcare claim-related technical issues, this role ensures timely and accurate resolution of customer inquiries. You will support customers and partners experiencing issues with e-vouchers, denial conversions, and healthcare claim processing. Success in this role means delivering clear communication, accurate documentation, and consistent follow-through that improves customer satisfaction and claim resolution outcomes.

Key Responsibilities

• Respond to inbound customer inquiries via phone and email regarding e-vouchers, denial conversion, and other healthcare claim issues

• Accurately document customer interactions, issue details, actions taken, and resolutions within the case management system (CRM/ticketing platform)

• Follow up on unresolved cases to ensure timely resolution and a positive customer experience

• Escalate complex or technical issues to internal teams as needed while maintaining ownership of the case

• Maintain up-to-date knowledge of services, system updates, and known healthcare claim-processing issues

Minimum Qualifications

• 1+ year of customer service experience in a call center, healthcare support, or claims-related environment

• Strong written and verbal communication skills with the ability to explain technical claim issues clearly

• Proficiency with case management systems, CRM platforms, and standard office software

Preferred Skills

• Experience supporting healthcare claims, medical billing, or insurance adjudication processes

• Familiarity with e-voucher programs or denial conversion workflows

• Ability to manage multiple cases simultaneously in a fast-paced, metrics-driven environment

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