Benefits Counselor

Full Time

Are you a customer service professional with a passion for helping and educating people?

If YES, we are looking for Benefits Counselors to work with one of our premier clients in a contact center environment providing exemplary insurance and retirement benefit education, problem solving, and guidance to members over the phone.

Pay Rate: $28.82/hr.

Shift: Monday – Friday, 7:30 AM – 5:30 PM

What you will do:

As a Benefits Counselor, you will work in a fast-paced environment answering moderately complex incoming inquiries through telephone calls and email from Texas state employees and retirees with questions regarding health, dental, and life insurance benefits, retirement eligibility, and retirement or benefits problem resolution issues. Benefits Counselors educate employees and retirees and promote other services that support members. Work is performed under the supervision of the Customer Service Supervisor with moderate latitude for the use of initiative and independent judgment.

• Efficiently answers questions, educates, and counsels members regarding state employee benefits programs, including insurance, retirement, online tools, and any related matters.
• Communicates tactfully and provides information in a clear and concise manner. Manages communication style to match customers with various levels of knowledge and experience.
• Uses sound decision-making and judgment skills and appropriately applies and interprets existing law, pending legislation, rules, policies and procedures.
• Promotes related tools, services, and programs.
• Provides exceptional service as defined by customer service guidelines.
• Assists customer service leadership with handling moderately complex member inquiries.
• Provides moderate training support to other customer service personnel.
• Performs other duties as assigned.

Required Minimum Qualifications

• Graduation from an accredited four-year college or university. Each year of relevant experience over the required minimum may be substituted for education.
• Three (3) years of qualifying customer service experience.
• Experience applying and explaining complex law, rules, policies or procedures.
• Excellent verbal and written communication skills.
• Verbal skills will be assessed throughout the hiring process by both the staffing agency as well as ERS.
• One (1) year of qualifying experience in Windows based computer software, including Microsoft Office and Internet Explorer.
• Ability to type at least 40 words per minute.

Preferred Qualifications

• Experience in human resources related field including health insurance, life insurance, disability insurance, retirement plans or other employee benefits.
• Professional development or college coursework from an accredited college in human resources, insurance, retirement plans or other employee benefits.

Interested? Please follow the prompts through our online application process. If you have any questions, please email your inquiry to [email protected].