Part-Time Front Desk Agent Representative

Job Description

Job Description

Description:

Job Title: Part-Time Front Desk Agent

Job Description:

We are seeking a dedicated and customer-oriented Part-Time Front Desk Agent to join our team. This position requires availability during holidays and weekends, with morning and evening shifts. The ideal candidate will have a minimum of one year of experience in a customer service role and will be responsible for providing exceptional service to our guests.

Key Responsibilities:

- Greet and assist guests upon arrival and departure

- Make reservations and manage booking inquiries

- Handle incoming calls and provide information as needed

- Resolve customer complaints in a professional and timely manner

- Maintain a clean and organized front desk area

- Stand for 8 to 10 hour shifts as required

Skills and Qualifications:

- Previous experience in a customer service position (1+ year)

- Strong communication and interpersonal skills

- Ability to handle multiple tasks and prioritize effectively

- Problem-solving skills and a customer-focused attitude

- Flexibility to work holidays and weekends

- Basic computer skills and familiarity with reservation systems

We welcome applicants who are enthusiastic about providing excellent service and are looking to contribute to a positive guest experience.

Education/Formal Training:

• High school diploma or equivalent required; degree in hospitality management preferred.

Experience:

• Previous experience in a front desk or customer service role preferred.
• Familiarity with property management systems is a plus.

Knowledge/Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a passion for providing outstanding service.
• Ability to handle cash and process transactions accurately.
• Basic computer proficiency, including MS Office and reservation software.
• Flexibility to work shifts, including weekends and holidays.
• Must be able to travel to The Springs Resort & Spa.