Paralegal - Brazilian Customer Litigation

YOUR MISSION:

Wise continues to pioneer new ways for people to send, spend and manage their money across borders and currencies.

Your mission is to enable, protect and empower the business and people of Wise to help achieve growth with minimal distraction.

JOB PURPOSE:

This position’s purpose is to support customer litigation cases in the Americas, with a particular focus on Brazilian matters.

RESPONSIBILITIES:

• Together with members of the Legal team, work to create, improve and support the customer litigation processes. This includes ensuring efficient processes by receiving, documenting and processing all legal documents.

• Work with teams beyond Legal to understand customer profiles and research claims being made against Wise.

• Ensure that customer litigation cases are correctly documented, and all the necessary data points are accurately recorded.

• Identify risks, gaps in data collection and/or process gaps in relation to the customer litigation cases and propose solutions.

• Collect relevant information, conduct preliminary investigation and legal research, develop legal basis and draft legal documents necessary for customer litigation cases.

• Work with internal teams to deliver customer litigation reports for external audits and/or internal data assessments.

• Coordinate with, and instruct external counsel in various jurisdictions to send legal documents and take action on behalf of Wise.

• Ensure appropriate escalation of complex cases to the relevant legal counsel when necessary.

Qualifications

ABOUT YOU:

• Must speak Portuguese fluently.

• Experience with, or understanding of, legal processes, litigation, disputes and/or general payments industry-related matters are strongly preferred.

• Ability to juggle multiple matters at once across different areas of expertise.

• Ability to evaluate and summarize legal advice and communicate it in a succinct way to other teams internally.

• Have a get-it-done, collaborative approach to problem solving.

Additional Information

• Spanish speaking is not required, but nice to have.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs .

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